Usage guide Nio x NAIPO Hamburg

The following guide will save you valuable time on site – we strongly recommend reading it in advance.

(I.e. Address: NIO House, Große Bleichen 5, 20354 Hamburg

Important: Please bring your ID!*

1. How to reach it 

Allow sufficient time for travel and parking if necessary.

👉 Ideally, please arrive 10-15 minutes before your appointment to ensure a smooth process.

Tip: We recommend not eating too much before your appointment. You don't need your own towels or special clothing to visit NIO House. However, we recommend wearing comfortable clothing for an optimal relaxation experience.

2. Check-in & tablet distribution on the 1st floor

Go to the 1st floor of NIO House and register for your appointment at the NIO Cafe.

There you will receive the NAIPO tablet to control the chair and disposable socks for using the foot massage option.

*Please be sure to bring your ID card with you, as the tablet will be exchanged for a deposit.

3. Massage starts on the ground floor

Go back to the ground floor with the tablet and start your massage in the NAIPO Relax Zone. Please remove bracelets and jewelry before use.

4. Tip for first-time visitors

If this is your first time, we recommend watching the short video guide below beforehand – this will save you time on site and ensure you get the most out of your session.

Important to know:

– In NIO House there is no call button or bell

– You get drinks only on the 1st floor in the NIO Café

- NAIPO massage glasses and massage guns are there not available

You will find these services exclusively at NAIPO HafenCity location (Grasbrookpark 1).

5. Tablet return & follow-up

After your use, please return the tablet to the 1st floor and you will receive your ID card back.

Afterwards, you are cordially invited to relax or co-work in the NIO Café.

6. Extra tip: Events & Community

Inspiring events take place regularly at NIO House.

📱 Download the NIO app to discover all offers, events and benefits:
Android
Apple Appstore