General Terms and Conditions

Standard Terms of Business and Customer Information

I. Terms

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts you make with us as a provider (Alsterwell GmbH) Close via the website https://naipo.de/. Unless otherwise agreed, the inclusion of your own terms and conditions, if applicable, is contradicted.

(2) A consumer within the meaning of the following rules is any natural person who concludes a legal transaction for purposes that can not be attributed to his commercial or independent professional activity. An entrepreneur is any natural or legal person or a legal partnership that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) Subject of the contract is the sale of goods .

(2) Already with the setting of each product on our website we will submit a binding offer to conclude a contract on the terms specified in the product description. 

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding button in the navigation bar to call up the "shopping cart" and make changes there at any time.
After accessing the "Cashier" page and entering the personal data as well as the terms of payment and shipping, all order data will be displayed on the order summary page.
If you use an instant payment system (eg PayPal / PayPal Express, Amazon Payments, Immediately) as payment method, you will either be directed to the order summary page in our online shop or you will first be redirected to the website of the provider of the instant payment system.
If the forwarding to the respective instant payment system takes place, make the appropriate selection or input of your data there. Finally, you will be directed back to our online shop on the order overview page.
Before submitting the order, you have the opportunity to review all information here again, to change (also via the function "back" of the Internet browser) or cancel the purchase.
By submitting the order via the button "buy" you declare legally binding the acceptance of the offer, whereby the contract comes about.

(4) Your inquiries for the preparation of an offer are not binding for you. We will make you a binding offer in writing (eg by e-mail), which you can accept within 5 days.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail partly automated. You therefore have to ensure that the e-mail address you provide us with is correct, that the receipt of the e-mails is technically ensured and, in particular, that no SPAM filters prevent this.

§ 3 Right of Retention, Retention of title

(1) You can only exercise a right of retention, in so far as it concerns claims arising from the same contractual relationship.

(2)  The goods remain our property until full payment of the purchase price.

(3)  If you are an entrepreneur, the following also applies:

a) We reserve the ownership of the goods until complete settlement of all claims arising from the current business relationship. Before the transfer of ownership of the reserved goods, a pledge or security transfer is not permitted.

b) You can resell the goods in the ordinary course of business. In this case, you already now assign to us all claims in the amount of the invoice amount that accrue to you from the resale, we accept the assignment. They are further authorized to collect the claim. If you do not properly meet your payment obligations, however, we reserve the right to collect the claim ourselves.

c) In the case of combination and mixing of the reserved goods, we acquire co-ownership of the new item in proportion of the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is our responsibility.

§ 4 Warranty

(1) There are statutory liability for defects.

(2) As a consumer, you will be asked to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the freight forwarder as soon as possible. If you do not comply with this, this does not affect your statutory warranty claims.

(3) As far as you are an entrepreneur, deviating from the above warranty regulations applies:

a)  As a condition of the thing only our own information and the product description of the manufacturer as agreed apply, but not other advertising, public claims and expressions of the manufacturer.

b)  In the event of defects, we guarantee, at our option, either repair or subsequent delivery. If the elimination of the defect fails, you can either request a reduction in price or withdraw from the contract. The rectification of defects is deemed to have failed after an unsuccessful second attempt, unless something else results in particular from the nature of the item or the defect or other circumstances. In the case of rework, we do not have to bear the increased costs that arise from the shipment of the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.

c)  The warranty period is one year from date of delivery. The reduction in time does not apply:

- culpably caused damages for injury to life, limb or health and for intentional or grossly negligent other damages;
- as far as we maliciously concealed the defect or have given a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their normal use and have caused its deficiency;
- with statutory recourse claims that you have against us in connection with rights to defects.

§ 5 Choice of law, place of performance, place of jurisdiction

(1)  German law applies. For consumers, this choice of law applies only to the extent that this does not remove the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence (favorable principle).

(2)  The place of performance for all services from the business relationships with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, legal entity under public law or special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.

(3)  The provisions of the UN Sales Convention explicitly do not apply.

§ 6 Use of the NAIPO Relax Lounge

IMPORTANT: Terms of Use & Disclaimer

Important note:

By entering the lounge, using a NAIPO chair or booking through our website, you agree to be bound by the following terms of use.

1. General information on use

Our massage chairs use AI-supported sensors to automatically adjust the massage functions. Body-related information (e.g., sitting position, height) is only processed temporarily during use—it is not stored or shared.

The application is intended solely for general well-being and does not constitute a medical or therapeutic measure. It is used at your own risk.

NAIPO makes no representations or guarantees regarding individual effects or subjectively expected results. Subjective perceptions or sensations (e.g., "the massage was too strong") do not constitute grounds for claims. Use does not replace medical advice. A plausibility check of individual suitability is not performed.

2. Health information

Persons with health restrictions are expressly advised to seek medical advice before use, especially in the case of:

Cardiovascular diseases

Pregnancy

implanted medical devices (e.g. pacemakers, neurostimulators)

fresh operations

acute back or disc problems

neurological diseases or nerve irritations

In the event of health problems during or after use, no medical care will be provided on-site. Liability for failure to provide assistance is excluded unless caused by gross negligence or intentional misconduct on the part of NAIPO.

3. Responsibility and behavior

Please follow all safety and usage instructions on site. Use is solely for its intended purpose and at your own risk.

The following behavior is prohibited:

improper or inappropriate use of the equipment

willful pollution or damage

Disturbance, noise or nuisance to other guests

Bringing and consuming alcohol, narcotics or food

unauthorized accompanying persons

For hygiene reasons, bringing food and drinks from outside is not permitted. The operator exercises his house rules and may exclude guests from entry or further use in the event of violations. In this case, no refund is possible.

The booking guest is fully liable for any damage or violations of rules caused by third parties.

4. Hygiene & Cleaning

For an optimal relaxation experience, we recommend that you arrive freshly showered and in clean, comfortable clothing.

In the event of deliberate or significant contamination (e.g., spilled drinks, bodily fluids, etc.), we reserve the right to charge the following fees:

Cleaning fee: from 49 €, up to 89 € depending on the effort

Repair or restoration costs: at least €150

Further claims for damages remain reserved

5. Using Smart TVs

The smart TVs installed in our Relax Lounges are used exclusively to display internal company content (e.g., introductory videos, safety instructions, product information).

Use for private or entertainment purposes – in particular registration with streaming services (Netflix, Prime Video, YouTube, etc.) – is not part of the offer.

Should guests nevertheless be able to access the facility technically, the following applies:

Use is solely at your own risk

NAIPO is not liable for data loss, misuse or unintentional storage of login data

Guests must log out of accounts independently and not store any sensitive data

There is no technical or medical monitoring of use.

6. Booking, Cancellation & Rebooking

Rebooking or cancellation is possible up to 24 hours before the booked appointment. In case of cancellation, a non-refundable voucher will be issued for the full amount of the booking. This voucher is valid for three years from December 3 of the year of issue.

Rebooking or refunds are no longer possible 24 hours before the appointment.

According to Section 312g, Paragraph 2, No. 9 of the German Civil Code (BGB), there is no statutory right of withdrawal. By booking, you expressly confirm that you waive any right of withdrawal.

7. Force majeure & technical failures

In the event of force majeure, official orders, technical defects, short-term business closures or other circumstances beyond NAIPO's control, there is no right to reimbursement.

In these cases, a rebooking or issue of a voucher will be made.

8. Booking for third parties

Bookings on behalf of third parties are only permitted if all relevant persons have previously read these terms and conditions. The booking guest is responsible for ensuring compliance with all regulations by these persons.

9. Language & Translation

The terms of use are available exclusively in German.

Guests who do not speak the language are required to obtain a translation themselves. In this case, use is at their own risk.

10. Priority of the written version

Only the written version of these Terms of Use shall apply.

Verbal agreements or promises – even those made by staff – are non-binding.

11. Consumer dispute resolution (Section 36 VSBG)

NAIPO is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Severance clause

Should any provision of these Terms of Use be invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

Instead of the ineffective provision, a provision shall apply that comes closest to the economic purpose.

13. Consent & Assumption of Risk

By booking and/or entering the lounge, you accept all of the above information as legally binding.

14. House rules

The operator exercises unrestricted house rules. Guests may be denied access to or further use of the Relax Lounge at any time without giving reasons – particularly in the event of violations of these terms of use, inappropriate behavior, or to ensure safety. In these cases, no refund is available.

15. No availability guarantee

There is no guarantee that the lounge, individual functional areas, or specific equipment (e.g., a specific model of massage chair) will be available at all times. In the event of technical failures or short-term restrictions, no refunds are available. In such cases, the operator will, at its discretion, rebook or issue a voucher.

16. Items brought along / Liability

The operator assumes no liability for loss, theft, or damage to items brought onto the premises—especially valuables, mobile phones, or clothing—unless the damage was caused intentionally or through gross negligence by NAIPO or its staff. Guests are responsible for their own personal belongings.

17. Video surveillance

To ensure security and protect against misuse, the entrance area may be video monitored. Data processing is carried out in accordance with Art. 6 (1) (f) GDPR (legitimate interest). A corresponding notice is posted in the entrance area. The recordings will not be shared with third parties and will be deleted in accordance with legal requirements.

Use is entirely at your own risk.

II. Customer Information

1. Identity of the seller

Alsterwell GmbH
Eiffestrasse 68
20537 Hamburg
Germany
Phone: 04057199390
E-Mail: service@naipo.de


Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.

2. Information about the conclusion of the contract

The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are made in accordance with the regulations "Conclusion of the contract" of our General Terms and Conditions (Part I.).

3. Contract language, treaty text storage

3.1. Contract language is German.

3.2. We do not save the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser's print function. After we have received the order, the order data, the information required by law for distance sales contracts and the general terms and conditions will be sent to you again by email.

3.3. In the case of requests for quotations outside the online shopping cart system, you will receive all contract data in the form of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Essential characteristics of the good or service

The essential characteristics of the goods and / or services can be found in the respective offer.

5. Price and payment methods

5.1. The prices quoted in the respective offers as well as the shipping costs are total prices. They include all price components including all applicable taxes.

Orders from non-EU countries are exempt from German tax, therefore the price displayed corresponds to the net price. The respective taxes and customs fees of the destination country apply upon import.

5.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.

5.3. Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases in which the delivery is made to an EU member state, but the payment has been initiated outside the European Union.

5.4. The payment methods available to you are shown under a corresponding button on our website or in the respective offer.

5.5. Unless otherwise stated in the individual payment methods, the payment entitlements under the contract are immediately due for payment.

6. Delivery terms

6.1. The terms of delivery, the delivery date and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.

6.2. Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the goods sold during shipment will only be transferred to you upon transfer of the goods, irrespective of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a carrier not designated by the entrepreneur or any other person designated to carry out the shipment.

Are you an entrepreneur, supply and shipment is at your risk.

7. Statutory warranty rights

The liability for defects is governed by the "Warranty" regulation in our General Terms and Conditions (Part I).

These terms and conditions and customer information has been prepared by the specialist on IT law attorneys of the Händlerbund and are permanently checked for legal compliance. The Händlerbund Management AG guarantees the legal security of the texts and liable in the event of warnings. More information can be found at: https://www.haendlerbund.de/agb-service.

last update: 16.05.2025