Frequently Asked Questions

We want you to always get your NAIPO massage chair at the best price.

Our promise:

If you find the same NAIPO massage chair (excluding accessories and spare parts) at a lower price from a qualified retailer in Germany before your purchase, you will receive the same price from us.

How it works:

Please send us a short email before your purchase to relax@naipo.de with the following information:

• 
  Link or proof of the cheaper offer
  
• 
  Name of the dealer
  
• 
  desired NAIPO model
  

Our customer service will review your request as quickly as possible. Once confirmed, you can purchase your massage chair from us at the same price.

Conditions

• 
  It must be the identical model with identical model number act.
  
• 
  The comparison price is only valid if the product is purchased from a qualified German retailer (including its online shop). available immediately at a hunt.
  
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  The price comparison refers to the Total price including taxes, shipping and packaging costs.
  
• 
  The offer is valid exclusively for household quantities.
  
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  Excluded are:
  
  Special discounts (e.g. employee programs, student discounts, vouchers)
  
  Demonstration units, used, damaged or refurbished products
  
  Purchases made during promotions with free accessories
  
  
• 
  NAIPO reserves the right to reject applications if there is suspicion of misuse, pricing errors (e.g., typos), or unauthorized reseller activity.
  

NAIPO goes beyond the usual quality control. In our NAIPO Wellness Club in Hamburg as well as in selected NAIPO Relax Lounges Our massage chairs are in continuous use week after week – used daily by numerous guests.

This real-life operation reveals where improvements are needed faster than any laboratory testing. At the same time, we receive direct feedback from users. This feedback flows directly into our product development – ​​for more robust mechanics, better ergonomics, and long-lasting technology. This creates a unique quality that can be felt in everyday use.

NAIPO has received numerous awards for design, innovation and quality – including the iF Design Award, the Red Dot Design Award and the award as Best Brand of the Year (Plus X Award). In addition, we were nominated for the Wellness Innovation Award.

Our products are regularly Comparison winner on independent comparison sites We are also visible internationally: NAIPO is present at renowned trade fairs such as IFA Berlin and the FIBO Cologne represented.

NAIPO is based in Hamburg. From here, we manage product development, service, and logistics and are in direct contact with our customers. We also have offices in China's "Silicon Valley" – in Shenzhen and ChengduThis close cooperation between Hamburg and China enables us to provide short delivery routes for German customer service and to implement rapid, efficient production and development projects.

Tested in everyday life: Our massage chairs undergo daily stress tests at our headquarters in Hamburg through almost constant use. This allows us to detect wear and tear and defects early on – and continuously improve the quality of our products.

Nevertheless, all NAIPO products have a 2 years warranty – Fast, uncomplicated, reliable. Should anything happen, we'll repair your device at no extra cost.

For selected products we also offer NAIPO® PROTECT: an optional warranty extension of up to 3 more years with premium service.

We continuously develop our products – directly at our Hamburg location and with feedback from guests at the NAIPO Relax Lounge in the NAIPO Wellness Club. This way, you always receive the latest version of our massage chairs and product models.

We deliver throughout Europe with standard shipping from our warehouses in Germany – quickly and reliably.

For NAIPO massage chairs we also offer our Premium shipping via our own NAIPO logistics to: Delivery to your home, in many cases even free of charge via Kühne und Nagel. *Free shipping primarily in Germany

Test selected NAIPO products at over 40 locations.

NAIPO takes responsibility for the environment and the future. Blue Planet Certificate from Naturefund we plant trees that actively Reduce CO₂We also support international projects such as the Climate bridge in the AndesThis is how we combine long-lasting products with real climate protection

German support, fast parts supply