1. Send us a detailed description and a video of the problem to support@mustbuy.eu

2. Based on the information provided, our technicians will first determine the possible causes.

2.1 If the problem can be solved very easily by replacing a small part, then we will ship the part directly and send you instructions.

2.2 If the problem is more complicated, we will use our logistics partner to bring the chair to our warehouse in Hamburg for further checking and repair.

Usually the repairing time is 10-15 working days. 

Occasionally, repairs may take longer because we do not have specific parts in stock.

In this case, if the repairing time is more than 30 days, we will send a replacement to the customer directly.