...you will save on average on your first appointment – including tips that will be new even to experienced visitors – if you read the following guide.
Important: The Terms & Conditions apply to all lounge bookings.
19 Minutes
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Relax Lounge Introduction
Difference: NAIPO Relax Lounge Light (Open Space) & Relax Lounge (Privacy)
NAIPO Relax Lounge Light & Relax Lounge
NAIPO Relax Lounge Light (Open Space)
The open area with several massage chairs next to each other – ideal for spontaneous relaxation moments. Here you can try out various models from the Base, Compact or Pro series try out.
NAIPO Relax Lounge (full privacy)
A private room for undisturbed deep relaxation. Equipped with one of our Flagship models from the Pro or Pro Max series - to the NAIPO Model L (3rd Gen.) with 4D AI technology, zero-gravity function and precise full-body massage.
Briefly:
Lounge Light = open & spontaneous · Relax Lounge = private & high-end experience.
Procedure in the Relax Lounge
1
Please read this guide carefully and share it with other guests on your booking.
Please read this guide in advance and share it with your fellow guests. This will save you time on-site and help you get off to a more relaxed start. At the end, you'll find helpful answers to frequently asked questions and great settings options.
Please read this guide in advance and share it with your fellow guests. This will save you time on-site and help you get off to a more relaxed start. At the end, you'll find helpful answers to frequently asked questions and great settings options.
2
How to find us
Unfortunately, the parking situation in HafenCity remains suboptimal. We recommend taking the U4 subway line to the Überseequartier stop, as the NAIPO store is located right at the exit. Alternatively, you can park in nearby parking garages (e.g., Westfield).
3
Check-in at the counter
Register for your appointment directly at the counter. Important: After the appointment, you'll receive a bonus card with some great benefits.
4
Choose flavor
Choose from our selection of six high-quality essential oils for your personalized fragrance experience. If you've already selected your aroma online, we'll prepare it for you.
5
order a drink
Order your desired drink directly at the bar - whether soft drinks, tea, coffee specialties or a refreshing wellness shake. Alternatively, you can have drinks brought to you at any time in the lounge at the touch of a button.
6
Off we go
We will accompany you to your room. Before entering, please take off your shoes and take them inside to put them on the shelf provided in the room. You can also hang your jacket on the coat rack there.
We strongly recommend that you remove any jewelry such as rings, bracelets and your watch and empty your pockets to ensure maximum comfort and an uninterrupted massage.
Once you have everything stowed away, sit down in the massage chair. If you haven't seen the NAIPO Basics video yet, it will now play if needed so you are well prepared.
7
start massage program
Choose your favorite from over 10 automatic massage programs and relax completely. Alternatively, you can customize your massage and control it exactly to your liking. Enjoy your favorite movies and series or immerse yourself in your music with our high-quality Atmos sound system.
8
Important!
If the initial setting doesn't quite suit your body, it can affect your relaxation experience. However, our massage chair can be easily adjusted to fit almost any body shape. Simply press the "Call" button if you need help – our team will be happy to assist you and adjust everything to your perfect fit.
9
After your appointment
After your appointment, take a seat in our café area and enjoy delicious drinks in a relaxed atmosphere – the perfect end to your visit.
Your guide to the NAIPO Model L
Read this before your appointment so you can start more relaxed and use the chair like a pro.
Quick Start in two minutes
- Adjust the seat comfortably, place your shoulders on the backrest and place your feet in the center of the foot zone.
- The back cushions can be adjusted to your liking. Adjust or shape them slightly to relieve pressure points. A small blanket also works to compensate for subtle differences.
- Start a Automatic program via the tablet – ideally something gentle first, such as relaxation or a sleep aid.
- The chair initially leads a Körperscan that detects your position. Wait until the scan is complete before moving.
Tip: If something feels tight, take a break, raise the backrest slightly, reduce the intensity, and then continue. Always wait until the chair has fully returned to its starting position before standing up.
Automatic and manual – how to use both cleverly
Automatic
Pre-designed programs for the whole body. Ideal for getting started and getting acquainted with the style and intensity.
- deep relaxation: quiet, smooth, good for winding down.
- strain: gentle stretching, good for stiffness after long periods of sitting.
- Thai or intensive: more powerful, for experienced users.
Manual
You control the zone, technique, and intensity. Perfect if you've found a specific spot that's tense during the automatic mode.
- Select zone: neck, shoulders, back or waist.
- Fine-tune position: Roll up or down until you hit the spot.
- Choose technology: Kneading, tapping, shiatsu, combination.
- Intensity: increase slowly – only as much as is comfortable.
- Focus briefly: a few minutes are enough, otherwise you will overstimulate the area.
Pro tip: First, use the automatic mode to warm up, then the manual mode for targeted relief. This is often particularly helpful for the neck or lumbar region.
Operation, sleep mode & restart
- Tablet in sleep mode? Simply lift it briefly or lightly touch the screen and it will become active again.
- Program finished? No problem—the chair isn't off, it's just the timer's up. Simply start a new program or continue manually.
- Completely turned off? Briefly press the power button and the chair will move back up.
- Körperscan: Runs automatically at startup. Do not move until the scan is complete.
- After the meeting: Always wait until the chair returns completely to its original position before standing up.
Comfort, Safety & Etiquette
- Height: the chair is usually suitable for people of approx. 150 – 200 cm.
- Intensity: better to start gently and then increase.
- Jewelry & accessories: Remove before use to avoid scratches and pressure marks.
- Drinks: set aside, no liquids on the seat.
- If something is stuck: stop immediately, change position slightly or inform our team.
Not sure which technique is right for you? Start with relaxation or deep tissue massage and work your way up slowly.
Briefly clarified
- How long? Ten to fifteen minutes are often enough, followed by a short break.
- heat function? Ideal for back and calves, simply stop when you feel hot.
- After the massage: stand up slowly, relax your shoulders, drink water.
Frequently Asked Questions
Can I change the massage program?
You can change the massage program at any time. As soon as you select a program, the "body scan" starts to optimally adapt the massage to your body. After the scan is complete, you can change or restart the program at any time.
How long do the massage programs last?
You can choose a duration of 10, 20 or 30 minutes for each running program.
How do I know when my time is up?
As soon as your time is up, the ceiling light will turn red. If you don't notice the signal, our team will inform you in time.
Can I take my drink into the lounge?
Yes, you are welcome to place your drink on the table provided and enjoy it at any time. We offer a selection of Soft drinks, coffee, tea, matcha latte, chai latte and other specialties.
However, we ask you not to consume any drinks directly in the massage chair, as the lying position could encourage spillage.
Can I eat in the lounge?
We offer small snacks that you can take with you into the lounge. Out of consideration for other guests, please pay attention to cleanliness and hygiene and do not leave any leftover food or crumbs on the armchairs.
What is behind the facial massage?
There are various massage glasses available for you in our lounge. These use a gentle air pressure massage to relax the eye area and temples. You can also activate a cooling or heating function as required.
You don't want to miss out on your streaming experience during the massage? No problem! Our Eye Cloud Vision allows you to look through the glasses despite the facial massage – so you can, for example, enjoy Netflix and relax at the same time.
What is the maximum height and weight?
Our massage chairs in the lounge are designed for a maximum body height of 200 cm and a maximum body weight of 150 kg designed.
What is the minimum age to use the Relax Lounge?
We recommend a minimum age of 10 yearsHowever, there is no general answer as usage depends on various factors such as body size.
The optimal body size lies between 160cm and 195cm. If your height is less than 150 cm there may be limitations in the massage functions.
In addition:
- During the booking process, a supervisor to be present.
- It should lowest massage settings chosen to ensure comfortable and safe use.
Can I get up during my booking?
Yes, you can pause your program and get up at any time. If you want to stop the massage, you can simply click Stop The massage chair requires about 15–20 secondsto return to the starting position.
Please remain seated in the chair during this time and wait until it has fully retracted before standing up. Please note that the booking time continues to run.
Can I use the Relax Lounge if I am pregnant?
We cannot make a general recommendation for using our Relax Lounge during pregnancy. It is important to seek medical advice beforehand to ensure that a massage is safe for you and your baby. You should only book a session in our Relax Lounge with the express consent of your doctor.
Is it possible to skip certain areas during the massage?
Yes, in ours Manual mode you can customize your massage. You have the option of selecting specific areas of the body or skipping them so that only the desired zones are massaged. If you need help with the settings, our team on site will be happy to help you.
Can I bring my baby or toddler into the lounge?
Our Relax Lounge is a place of peace and relaxation, especially for young parents. We recommend that you use the time for yourself and, if possible, organize childcare for your child.
If there is no other option, you are generally allowed to bring your baby or toddler with you. However, please note that strollers are not allowed into the lounge for hygiene reasons and out of consideration for other guests. Instead, you should bring your child in a baby seat or carrycot.
In addition, your child must remain under your supervision at all times. They are not allowed to move freely around the lounge as they could become trapped or injured under a massage chair.
Thank you for your understanding.
Can I take photos and videos?
Yes, of course! It's actually encouraged. Share your relaxing moments in the Relax Lounge and tag us in your posts at @naipoofficial. 😊
How is the hygiene of the massage devices ensured?
All equipment and contact surfaces are cleaned and thoroughly disinfected after each use - for clean and safe use.
Is the lounge accessible for people with physical disabilities?
Our lounge is wheelchair accessible. If you have any special needs, please let us know in advance.
What clothing is recommended for using the lounge?
Comfortable clothing is ideal, but everyday clothes are also acceptable. Please remove shoes before use.
Can I charge my phone on site?
Yes, charging stations are available. Feel free to ask our team about them.
Can I drop by spontaneously or only by appointment?
A walk-in visit is generally possible, but we cannot guarantee availability. Due to limited capacity, we recommend booking an appointment online.
What happens if I arrive late or have to cancel?
Please let us know as far in advance as possible. Delays may shorten your time, but we always strive to be flexible. Even if the 24-hour cancellation period has already expired, we can usually reschedule your appointment without any hassle.
Can you buy the massage chairs and massage devices used?
Yes, you can purchase the chairs and equipment used in the lounge directly in our store or in our online shop.
Are there gift options or vouchers?
Yes! You can purchase digital or physical gift vouchers from us—ideal for giving the gift of relaxation.
Instructions for facial massage
How do I control the massage glasses?
For hygienic use, we provide you with a hygiene mask ready, which you put on before putting on the massage glasses.
The glasses are easy to use:
- Hold the single button for 3-4 seconds to activate the massage glasses. The Air pressure massage starts automatically.
- By default, relaxation music If you want to deactivate it, press the button twice in quick succession.
- To regulate the air pressure intensity push the button down.
- To the Additional functions such as heat and cool To control the function, slide the button up:
This way you can customize your massage to your preferences!
Contact
One more question ?
Write to us at relax@naipo.de
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