NAIPO, a renowned brand from Mustbuy GmbH from Hamburg, has quickly positioned itself as a market leader in the massage technology segment. We are always on the lookout for talented team members who share our passion and vision.

In Hamburg we welcome our employees at two locations: our office on Eiffestrasse and our showroom with integrated relax lounge in Hafencity.

We are currently looking for a job in Hamburg (m/f/d) and environment

1. Account manager (customer support):


As an account manager (m/f/d), you are an essential part of our team in the modern office on Eiffestrasse. In a working atmosphere characterized by flat hierarchies and multicultural cooperation, you are the link to our customers.

Our office equipment not only offers you spacious work surfaces, but also a fully equipped kitchen and relaxation breaks in our NAIPO massage chairs.


Your main tasks:

  • Advice and support for our customers via email, live chat and telephone.
  • Identifying and understanding customer requirements to provide tailored solutions.
  • Handle and resolve customer complaints in close collaboration with other departments.
  • Documenting all customer interactions in our CRM system to ensure a smooth customer experience.
  • Continuous optimization and further development of customer service processes to increase customer satisfaction.
  • Produce regular reports on customer feedback and process improvement suggestions.
  • Work closely with the team to ensure seamless customer support.
  • Active role in developing and implementing customer service strategies aimed at long-term customer loyalty.

Although professional experience in this area is an advantage, we also expressly welcome motivated career changers who are willing to familiarize themselves with this exciting field of work.

Requirements for your profile:

Excellent knowledge of spoken and written German
Good understanding of the English language
Customer-oriented thinking and acting
Become part of our dynamic team and shape the future with us!


2. Store Manager NAIPO Showroom Hafencity

As a store manager (m/f/d), you are a key figure in our exquisite NAIPO showroom. In an atmosphere characterized by professionalism and customer focus, you will ensure a first-class shopping experience for our visitors.

Our showroom in Grasbrookpark not only offers an impressive exhibition of our massage technology, but also a relax lounge where our customers can relax.

Your main tasks:


  • Ensuring a smooth process and an attractive presentation throughout the showroom.
  • Professional advice and sales of our products to our local customers.
  • Handling customer inquiries and complaints to always ensure a positive customer experience.
  • Creation of sales and visitor reports and feedback analyzes to continuously optimize the customer experience.
  • Work closely with other departments, especially marketing, to plan and execute promotions and events in the showroom.
  • Site maintenance, ie wiping and sweeping surfaces.


Requirements for your profile:

Experience in retail management or showroom management is an advantage, but we also welcome committed career changers who would like to delve deeper into this challenging and exciting role.

Please send all documents to: 

Mr. Jakob: