Accessibility

Declaration of accessibility according to BFSG

Introduction

The Alsterwell GmbH strives to make its website https://naipo.de in accordance with the requirements of the Accessibility Improvement Act (BFSG) and the associated Ordinance on the BFSG (BFSGV) to make it barrier-free accessible.

Our goal is to provide all users – especially people with disabilities – with unrestricted, independent and barrier-free use as far as possible to enable our digital offering.

Scope

This declaration applies to the https://naipo.de accessible website of Alsterwell GmbH.

Service description

On our website we offer the following essential digital services:

• Presentation and sale of massage products, especially massage chairs and massage devices

• Booking and information about NAIPO Relax Lounge

• Provision of product information, application instructions and service offers

• Offers for cooperation and partner programs

• Customer Service & FAQ

State of compliance with the requirements

Our website is currently mostly compatible with the requirements of the European standard 301 549 and the Web Content Accessibility Guidelines (WCAG 2.1), conformance level AA.

According to current status, no known serious barrierswhich would significantly limit the use for people with disabilities.

Technical implementation

The website is based on the system Shopifythat supports basic standards for digital accessibility.

In addition, we have implemented the following measures:

• sufficient color contrast

• scalable and readable font sizes

• structured page content with logical organization

• Keyboard navigation without a mouse

• alternative image descriptions (alt texts)

• helpful hints for form fields

• Responsive design for smartphones, tablets and desktop

• basic screen reader compatibility

feedback and contact

If you encounter any barriers or problems using our website, we welcome your feedback. We will endeavor to promptly review and correct any issues within the scope of our technical and economic capabilities.

Contact:

Alsterwell GmbH

Oberstrasse 134

20149 Hamburg

E-Mail: service@naipo.de

Market Surveillance Authority

If you do not receive a satisfactory response to your accessibility concerns, you can contact the relevant market surveillance authority:

Market Surveillance Authority BFSG (under construction)

c/o Ministry of Labour, Social Affairs, Health and Equality Saxony-Anhalt

Mailbox 39 11 55

39135 Magdeburg

Phone: 0391 567-4530

Email: MLBF@ms.sachsen-anhalt.de

Creation process of this declaration

This statement was made on the basis of a internal self-tests created by Alsterwell GmbH.

Test methods used:

• manual testing according to WCAG 2.1

• automated tools (e.g. WAVE, axe DevTools)

• System testing on common devices using keyboard and screen readers

last update

This statement was last updated on 02.07.2025 reviewed and updated.

It is regularly revised to reflect current legal requirements and technical developments.