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A warm, moist towel for face and hands: In Japan, this ritual is called Oshibori and has been a part of hospitality for centuries. An Oshibori machine brings it to your home or business at the touch of a button. Here you'll learn how the technology behind it works.
What the machine does
An oshibori machine essentially has two functions: it stores moist towelettes and reliably keeps them at the desired temperature. Traditional machines work like a heated cupboard: you prepare the towelettes, the machine keeps them warm and ready, and you simply take one out when you need it.
Modern dispensers go a step further. The warm towel dispensers from CalmConcept by NAIPO They work with disposable towel rolls made from natural plant fibers. At the touch of a button, the machine dispenses a warm, moist towel. No preparation, no washing, no waiting. The towel is fresh because it is produced only at the moment of dispensing.
This is how the operation works
The operation follows three simple steps:
- Insert. You fill it with water and place the roll of cloth into the machine.
- Select temperature. You decide whether the cloth should be warm or cold.
- Remove. At the push of a button, the finished cloth comes out. You take it, unfold it, and pass it on.
That's all there is to it. The machine takes care of humidifying and tempering. You only need to worry about water and refilling. That's precisely the appeal: a ritual that used to require preparation now happens automatically.
Warm in winter, cold in summer
A warm towel is relaxing. After a long day, before a meal, or after a massage, it's just what you need. The warmth signals to your body: Now it's time to rest.
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In summer, you simply reverse the principle. Ice cubes in the water, and the machine dispenses a cool, refreshing towel. Guests on the terrace, clients after a workout, yourself on hot days: a cold oshibori provides instant refreshment. One device, two seasons, the same ritual.
Add fragrance
An oshibori doesn't just stimulate the skin. Add a few drops of essential oil to the water, and each cloth will carry a delicate fragrance. Citrus in the morning, lavender in the evening. This transforms a practical cloth into a small sensory experience. The key is dosage: the fragrance should complement, not overpower. A few drops are all it takes.
Care and supplies
Maintenance is simple and consists of three steps: regularly cleaning the device, changing the water, and inserting a new roll of wipes in a timely manner. How often depends on how intensively you use the device. A different schedule is sufficient at home than in a busy restaurant. Follow your device's instructions, and every wipe will remain as fresh as the first.
That this works in everyday life is not just theory. CalmConcept's devices have been tested in real-world operation in Hamburg's HafenCity for over two years. Day after day, with real guests.
Which size for whom?
Oshibori machines come in different sizes. The choice depends on how many cloths you need per day.
For home and small studios: A compact dispenser is all you need. It takes up little space, sits on a dresser, in the bathroom, or next to a massage chair, and is always ready. Ideal if using a tissue is a personal ritual and not a mass-market product.
For restaurants and hotels: Throughput is key here. Larger machines hold more wipes and are designed for continuous operation. This ensures that every guest gets a fresh wipe, even when the place is full.
CalmConcept covers both worlds: from compact mini dispensers to operating devices.
Frequently asked questions
What type of cloths does a CalmConcept machine need?
Disposable paper towel rolls made from natural plant fibers. You insert the roll, the machine does the rest. Washing, drying, and folding are completely unnecessary. Each towel is used only once and is therefore always hygienically fresh.
Can I use the cloth when it's cold?
Yes. Add ice cubes to the water, and the machine will dispense a cool towel. A nice alternative, especially in summer. Aroma oils work just as they do when using warm water.
Where can I test an Oshibori machine live?
At the NAIPO Store, Am Grasbrookpark 1 in Hamburg. They're running there. CalmConcept devices in real-world operation, and you can try them out directly. You can find all the information about your visit at Experience it live in HafenCity.
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By the NAIPO editorial team Massage and product experts from Hamburg
Product experts, service technicians and massage enthusiasts from Alsterwell GmbH — specializing in massage technology for over a decade, with its own workshop and showrooms for test sitting.
Reviewed by David Eberst, co-founder of NAIPO
