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NAIPO applies as one of the leading providers in the field of "at-home massagers".
Forbes on NAIPO:
Since the development of the first products in Hamburg and Shenzhen, the steadily growing range is now offered in more than 25+ countries worldwide.
In 2020 we opened the first showroom in Hamburg's Hafencity.
Our products have been available at 2021+ locations since 20.
Image: David Eberst, Co-Founder Mustbuy GmbH
(NAIPO is a brand of Mustbuy GmbH)
Our vision
"Making the benefits of a daily massage accessible to anyone, anytime, anywhere. "
With our innovative developments, we want to make the advantages of massages accessible to everyone, regardless of time and place.
Our mission
We focus on the methods of traditional and contemporary massage therapy, which we implement in our products using the latest technology.
It also plays a Commitment to the environment an important role. That is why we always try to offset our CO2 emissions.
This will be done with "Blue Planet Certificate" implemented by Naturefund.
NAIPO is known from among others
- Grammy Awards
- Business Insider
- Frankfurter Allgemeine
- Woman's Health
- RTL
- Rolling Stone Magazine
Address: Am Grasbrookpark 1, 20457 Hamburg
This is how you can reach our customer service: support@mustbuy.eu
Press inquiries: pr@mustbuy.eu
Telephone number: 040 88369018
NAIPO is a trademark of Mustbuy GmbH
USt-IdNr .: DE 294746007 registered in the commercial register of the district court Hamburg
Commercial register number - Part B of the commercial register - 156091
Any Questions? We're here to help! Just contact us at support@mustbuy.eu or call us at +49 040 57199390 (Mon-Fri, 11:00 a.m. - 17:00 p.m.).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer you various convenient payment options so that you can complete your order easily:
- Bank transfer in advance (advance payment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (Instalment purchase, immediate payment, purchase on account)
- iDeal
- SplitIt (Instalment purchase via credit card without interest) "Monthly credit card payments. Without interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping is calculated at checkout and depends on the model and delivery location.
📍 Switzerland:
-
Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for premium delivery will be calculated at checkout. It depends on the model and delivery location. Customs clearance may delay delivery time by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price is calculated at checkout and depends on the model and delivery location.
📍 EU countries:
-
Standard curbside delivery (4-15 days delivery time): €99 - €299*
*The final price for Premium Delivery is calculated at checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard Delivery
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from €6.99
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: € 7.99
- Delivery time: 3-7 days
Please note that delivery times are subject to change. For further questions please do not hesitate to contact us!
Unfortunately, in the past we have often received warranty requests for counterfeit and/or unauthorized NAIPO® items.
We cannot offer a service for such items.
For this reason, we have decided to keep a list of all authorized dealers (as of May 31.05.2022, XNUMX):
- Please note that currently only NAIPO® massage chair to be sold on amazon. Pay attention to the seller "MUSTBUY" or our second brand "ASPRIA".
You may find attractive financing options on Amazon!
Use the links below to view the massage chairs on amazon:
amazon.de
amazon.fr
amazon.it
amazon.es
amazon.co.uk
Original massage devices from NAIPO® will not distributed on amazon!
| otto.de |
| mediamarkt |
| cdiscount.fr |
| kaufland.de |
| stroeh.de |
| cw-mobile.de |
| The Nail Fairy |
| hkortho.shop |
| staedtler-mediamarketing.de |
| profitec-gmbh.de |
| bright way |
| bioproduct |
| amacom |
| furniture store coburg / furniture hofmann |
| farm |
| ih-interior studio |
| fe service |
| Intersport |
| private bosses |
| massage chair shop |
| AS physio team |
| vanBlue |
| vund |
| massage chair world |
| urbanbird |
| home friend24 |
| galaxus |
| Niko Finance Holding |
WHAT MEANS INCL. CLIMATE PROTECTION CONTRIBUTION?
We at NAIPO strive to make a contribution to climate protection as follows, without incurring any extra costs for our customers:
-
No unnecessary packaging waste and still optimally protected products: Almost all orders are shipped without unnecessary outer box, as we use extra strong packaging material for all items.
The products are thus adequately protected and large amounts of extra packaging can be saved. -
Planting trees: We at NAIPO continue to make a voluntary contribution to climate protection in the form of the "Blue Planet Certificate". The Blue Planet Certificate is part of Naturefund.
Naturefund buys land for nature to preserve habitat for diversity of species. In the course of climate change, Naturefund is increasingly buying and reforesting forests.
Naturefund's climate protection projects have received several awards and are supported by the Federal Ministry for Economic Cooperation and Development and the German Environmental Aid.
With the Blue Planet Certificate we commit ourselves to support climate projects.
These include, for example, the afforestation of the Andes in Bolivia or the afforestation of the Green Climate Bridge in Costa Rica.
We pay a monthly fee for this.
In this way, each order is covered proportionately.
In addition, our number of planted trees increases monthly, which means that the CO2 balance improves overall every month.
More info about the Blue Planet Certificate: click here
More relaxation for you and your friends/family: Refer a person of your choice and you and your friend will receive a 15% discount for each successful referral.
Click here for more information.
Massage chairs excluded. This function is only available in Germany.
Specifications: Model: 5800︱Nominal frequency: 50/60Hz︱Energy consumption: 180W︱nominal voltage: 220-240V︱Usage time: 10/20 / 30min︱Total number of air cushions: 30︱Size: 157 * 77 * 122cm (Standing position), 176 * 77 * 92cm (Lying position) ︱Inner shoulder width: 56.5cm︱Seat width: 51.6cm︱Gross / net weight: 140.5 / 111.5 kg
Maximum weight capacity 120 kg.
Shipping
* This massage chair is delivered on a pallet. Please leave us your mobile number. After placing your order, we will contact you to confirm the address before we deliver the product.
* This massage chair needs to be assembled. You can assemble the chair using the instruction manual or contact us for the assembly video.
* You will receive 3 boxes (weight of each box: 92 kg, 22 kg, 27 kg). At least two adults are required to carry the boxes.
Notes
* If the address has a time limit for a large truck, please indicate this during the call.
* Delivery to a post office is not supported. Delivery is not possible on weekends and public holidays.
* If the product cannot be successfully delivered due to the customer, the customer will be responsible for freight charges and the possible 15% - 35% restocking fees.
NAIPO is known from
NAIPO® Audio Experience.
Bonus: relaxation for the head.
The ideal extension for every NAIPO® product.
Relaxed sounds and music.
Developed in cooperation with German producers.
Available on all streaming platforms like Spotify® and Apple Music®.
Also available as an exclusive download with high-end quality.
Other customers also bought
Recently viewed
20+ exhibitions.
live testing.
Test NAIPO® massage chairs and massage devices at a location near you before you buy.
Show locations near me
Do you know a suitable location that is ideal for NAIPO® armchairs?
Then apply here as a partner
Customer questions and answers
Ask a question-
Hello, I am very interested in the NAIPO Premium 3D massage chair MGC-5866 for the price of €3.499. How fast could you deliver this? You are also welcome to send me alternative offers. What is the difference between the MGC-5866 and the MGC-350B? Greetings from Erlenbach Michael Mosthaf
Dear Mr Mosthaf,
Thank you for your interest in our massage chair :)
We have two shipping methods for our massage chair:
1. Standard (delivery to the curb of residence): 4-7 working days in Germany
2. Two-man delivery (delivery to the desired room): 10-15 working days
The MGC-5866 model is equipped with 3D massage technology, has more massage functions and is also larger.
You are welcome to contact us for more information.
Our contact number: 04057199390
Best regards from Hamburg
Your Naipo team from Mustbuy GmbH -
Hello, I had purchased this chair in September 2020, via Amazon, but my remote control is faulty and wiring has been chewed by my pet. Can I purchase a replacement?
Dear customer,
please contact our Amazon department through Amazon and also provide your order number.
Best Regards,
Must buy support -
Up to what height and leg length is the chair recommended?
Hello Roy,
The massage chair is suitable for body height 150cm - 190cm. The leg length is not specified.
Yours sincerely,
Your mustbuy support team
-
Up to which height suitable
Hello Mr. Lindenmüller,
The massage chair is up to a size of 195 cm. Unfortunately, we do not offer a 5-year guarantee.
Best regards
Your Mustbuy Support Team -
For what height is the chair suitable?
Hello Mr Woeger,
The massage chair is approved for a body height of up to 195 cm.
Yours sincerely,
Your mustbuy support taem -
Can I pay in installments?
YES, payment in installments is possible. They find out HERE more.
-
Hi can you also buy in installments?
Installment purchase has been possible with us since 19.04.21/XNUMX/XNUMX. To order the item with this payment method, please write a short message to m.seelos@mustbuy.eu with the following information:
- Surname
- Shipping address
- phone number
-SKUs
- Number of pieces -
If necessary, will your customer service come to my home or does the massage chair have to be sent in?
Unfortunately, we cannot pay you home visits. If your armchair is damaged or defective and has to be returned to our warehouse for repair, our freight forwarder will collect the armchair from you after arranging a collection date.
-
Dear Naipo team, does the massage chair have a body scanner?
A body scan function is available.
-
Hello, please send me the assembly video of the following massage chair. MGC-5866 Thank you.
Hello!
We have short assembly videos on YouTube for each model. MGC-5866 Link: https://www.youtube.com/watch?v=uoyP41Jf0QM
VG -
Hello, I would like to buy the MGC-5866, is it available with assembly at the desired location?
Hallo,
Yes, that is possible. All you have to do is select the appropriate shipping method during the ordering process.
-
Hello, I would like to buy an armchair. Will it be delivered to my apartment and assembled?
Hallo,
Yes, we offer this option in addition to free curbside shipping.
Please simply select the appropriate premium shipping method during the ordering process.
Our logistics team will then bring the chair to the place of use and set it up.
-
A COSA SI RIFERISCONO LE VARIANTI..?
Ciao, the variants are available according to the state of the massaging mass.
-
I have a question regarding the guarantee issue related to the Massage Chair Model S 5866. Why is the "extended guarantee" option is not available for this premium model? And how long is the guarantee period for this model?
Hello,
We are excited to inform you that the option you're interested in will be available shortly. At present, our product includes a comprehensive 2-year warranty. Additionally, we want to assure you that our support extends beyond the warranty period, ensuring continued assistance whenever you need it.
-
Hello, I am very interested in the NAIPO Premium 3D massage chair MGC-5866 for the price of €3.499. For what minimum body size is the massage chair suitable?
Dear Customer,
Thank you very much for your interest in our products. For the minimum size we recommend 150cm.
With kind regards,
Your Naipo customer service