Right to cancel


Revocation right for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.)

Right of Withdrawal

Right to cancel


You have the right to withdraw from this contract within fourteen days (14 days) without giving any reason. The withdrawal period shall be 14 days from the day

• on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are or will be delivered in a uniform manner;
• on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately.

regulation for gift items

1. Right of withdrawal and gift items: If you exercise your legal right of withdrawal, you are obliged to return all gift items received as part of the purchase together with the main product. Gift items are considered part of the purchase contract and can only be revoked in conjunction with the main product.
2. Condition of returned gift items: Gift items must be returned undamaged and in their original condition, including the original packaging and labels. If the gift items are returned damaged or not in their entirety, we reserve the right to demand compensation in accordance with Section 357 Paragraph 7 of the German Civil Code (BGB). The compensation is based on the current market value of the respective item.
3. Non-return of gift items: If a gift item is not returned within the scope of the cancellation, we are entitled to deduct the market value of the gift item from the refund of the purchase price.

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must contact us (Alsterwell GmbH, email: service@naipo.de) by means of a clear statement (e.g., letter, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

Please keep the tracking number or the return receipt of the return safe!
Otherwise, your refund may be delayed.

You can also use the model cancellation form or any other clear statement on our website (https://naipo.de/) electronically and submit it. If you make use of this option, we will immediately send you confirmation of receipt of such a revocation (e.g., by email).

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within 30 days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.

We can refuse repayment for goods that can be sent by parcel until we have received these goods back or until you have provided evidence that you have sent these goods back, whichever is earlier.

We pick up the goods that cannot be sent as parcels.

You must return or hand over the goods that can be sent as a parcel to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods that can be sent by parcel post before the period of 14 days has expired.

You will bear the direct costs of returning goods that can be sent by parcel (return costs €5,99) as well as the direct costs of returning goods that cannot be sent by parcel.
The cost of goods that cannot be shipped by parcel (e.g., massage chairs) is estimated at approximately €79–€200 at the most. Collection is by appointment.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Contract Expiry

The right does not apply to contracts

• for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer;
• the supply of goods that can spoil quickly or whose expiration date has passed quickly;
• for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
• the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery;
• for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
• For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Refund Request Form Template

(If you want to revoke the contract, please fill out this form and send it back.)

– To Alsterwell GmbH, Oberstraße 134, 20149 Hamburg, Fax: 0049/4057199393, Email: service@naipo.de
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only in the case of a notification on paper)
- Date
(*) Delete where not applicable.

Cancellation policy for services (NAIPO Relax Lounge)

For bookings of the NAIPO Relax Lounge there is no statutory right of withdrawalThis follows from Section 312g Paragraph 2 No. 9 of the German Civil Code (BGB), as it is a service in the area of ​​leisure activities and a fixed date or period is provided for its provision.

Rebooking & Cancellation

• Rebooking or cancellation is possible up to 24 hours before the appointment; in this case, we will issue a non-refundable voucher (valid for 3 years).
• A payout or refund is excluded.
• No rebooking or refund is possible 24 hours before the appointment.
• We reserve the right to cancel bookings for important reasons (e.g., security risks, technical defects). In this case, a voucher will be issued.