NAIPO® PROTECT: Extended guarantee

As a rule, NAIPO products such as massage devices and massage chairs do not require any maintenance, and there are generally few complaints due to product damage. 

However, errors can still occur in rare cases.

That's why we bid NAIPO® PROTECT  a convenient, optional extended warranty with comprehensive service for selected products. 

In addition to the statutory 2-year warranty on all new products and 1-year warranty on used or refurbished products, we offer the opportunity to purchase an extended warranty for selected products. 

We expressly point out that this does not limit your warranty rights.

What does the extended warranty include? 

1. Information about the guarantor: Mustbuy Ltd
2. Duration of the guarantee: The extended warranty begins after the statutory warranty period of two years has expired. You have the option to set the length of the extended warranty to one, two or three years, either during the purchase process or within 30 days of purchase.
3. The extended warranty applies to customers residing in Germany, Austria and Switzerland.
4. An extended warranty is not offered for all products. If in doubt, ask our customer service beforehand: support@mustbuy.eu
5. Content of the guarantee: The extended warranty covers repairs and replacement parts that become necessary due to defects in materials or workmanship.
6. Procedure you must follow as a buyer: We generally expect you to send us videos and pictures of the defect in advance. We would also like a detailed description of the defect. (support@mustbuy.eu)
7. The extended warranty is optional and does not limit your warranty rights.
8. You can choose between one, two or three years. 
9. The purchase of 1x extended warranty (1,2 or 3 years) is only valid for one product. Example: You purchase 1x product A and 1x product B. However, you only book an extended 1x warranty. You can now choose whether this extension should apply to product A or product B. If you want to provide both products with an extended guarantee, then you must purchase 2x extended guarantees.

What is replaced?

The following can be granted: repair of the device in the event of repairable damage or replacement of the device;  

Can I purchase the extendable warranty after purchasing the product?

We recommend purchasing the extended warranty during the purchase of the desired product. 

However, the extended warranty can be purchased within 30 days of product purchase.

The extended warranty CANNOT be purchased after 30 days. 

For customers who have not purchased the extended warranty either during the purchase process of the product or within 30 days afterwards, the statutory warranty of 2 years still applies.

What is not covered?

1. Damage covered by the statutory warranty, guarantee or liability of the manufacturer, dealer or a third party;
2. Deliberately causing damage;
3. Damage caused by a sudden, unavoidable or unforeseeable external influence (e.g. fire);
4. Knowingly false or fraudulent claim reporting;
5. Damage caused by improper installation, improper repair/intervention by unauthorized third parties;
6. Damage due to natural wear and tear and wear and tear parts and consumables such as batteries;

Are there any coverage restrictions?

! The insurance benefit per claim is in any case on the
Limited purchase price.
! An exchange or replacement by voucher is once per
insured device possible.

How can I purchase the extended warranty retrospectively?

Please contact support@mustbuy.eu for this

I didn't have to use the extended warranty, can I get a refund?

A refund of the extended guarantee is generally not possible.

However, a refund will of course be granted if you return the product within the 30-day right of return.

What if a problem occurs after the 2-year statutory warranty and I haven't purchased an extended warranty?

Of course, we also offer you services such as repairs.

You will be charged for this and will depend on the defect in your product.