Extended warranty

NAIPO Best Price Guarantee for Massage Chairs

We want you to always get your NAIPO massage chair at the best price.

Our promise:

If you find the same NAIPO massage chair (excluding accessories and spare parts) at a lower price from a qualified retailer in Germany before your purchase, you will receive the same price from us.

How it works:

Please send us a short email before your purchase to relax@naipo.de with the following information:

• Link or proof of the cheaper offer
• Name of the dealer
• desired NAIPO model

Our customer service will review your request as quickly as possible. Once confirmed, you can purchase your massage chair from us at the same price.

Conditions

• It must be the identical model with identical model number act.
• The comparison price is only valid if the product is purchased from a qualified German retailer (including its online shop). available immediately at a hunt.
• The price comparison refers to the Total price including taxes, shipping and packaging costs.
• This offer is valid exclusively for household quantities.
• Excluded are: special discounts (e.g. employee programs, student discounts, vouchers), demonstration devices, used, damaged or refurbished products, and purchases made as part of promotions with free accessories.
• NAIPO reserves the right to reject applications if there is suspicion of misuse, pricing errors (e.g., typos), or unauthorized reseller activity.

NAIPO goes beyond the usual quality control. In our NAIPO Wellness Club in Hamburg as well as in selected NAIPO Relax Lounges Our massage chairs are in constant use week after week — used daily by numerous guests.

This real-world operation reveals areas for improvement faster than any laboratory test. At the same time, we receive direct feedback from users. This feedback is immediately incorporated into our product development—resulting in more robust mechanics, better ergonomics, and more durable technology. The result is a distinctive quality that is noticeable in everyday use.

NAIPO has received numerous awards for design, innovation, and quality — including the iF Design Award, the Red Dot Design Award and the award as Best Brand of the Year 2025, Massage Chair Category (Plus X Award). In addition, we were nominated for the Wellness Innovation Award.

Our products are regularly rated as Comparison winner on independent comparison sites We are also visible internationally: NAIPO is present at renowned trade fairs such as IFA Berlin and FIBO Cologne represented.

NAIPO is based in Hamburg. From here, we manage product development, service, and logistics and maintain direct contact with our customers. We also have offices in China's Silicon Valley — in Shenzhen and ChengduThis close cooperation between Hamburg and China enables us to provide short delivery routes for German customer service and to implement rapid, efficient production and development projects.

Tested in everyday life: At our Hamburg headquarters, our massage chairs undergo daily stress tests through almost constant use. This allows us to identify wear and tear and defects early on — and continuously improve the quality to the next level.

Nevertheless, all NAIPO products have a 2 years warranty — Fast, uncomplicated, reliable. Should anything happen, we will repair your device at no extra cost.

For selected products we also offer NAIPO® PROTECT: an optional warranty extension of up to 3 more years with premium service.

Note: The 2-year warranty corresponds to the statutory warranty for new products. Used or refurbished products are covered by a 1-year statutory warranty. Your statutory rights remain unaffected by NAIPO® PROTECT.

The latest generation — reimagined.

We continuously develop our products — directly at our Hamburg location and with feedback from guests at the NAIPO Relax Lounge in the NAIPO Wellness Club. This ensures you always receive the latest version of our massage chairs and product models.

Unique at NAIPO: We continuously optimize our massage chairs through direct feedback from guests in our NAIPO Relax Lounge im NAIPO Wellness Club Hamburg. This way, real user experiences are incorporated into every further development — an advantage that goes far beyond the standard.

About NAIPO Logistics

We deliver throughout Europe with standard shipping from our warehouses in Germany — quickly and reliably.

For NAIPO massage chairs we also offer our Premium shipping via our own NAIPO logistics to: Delivery to your home, in many cases even Free via Kühne + Nagel.* Free shipping primarily within Germany.

We deliver your massage chair directly to your desired location, assemble it professionally, and give you a brief introduction. We will coordinate the shipping date with you individually. Prices vary and are shown in the order history.

Test selected NAIPO products at over 40 locations — from the flagship in Hamburg's HafenCity to testing points throughout Germany.

NAIPO takes responsibility for the environment and the future. About this Blue Planet Certificate from Naturefund From 2021 to 2025, we planted trees, and thus CO₂ bound, among other things for the Climate bridge in the AndesToday, we see greater leverage in product lifespan: products that can be repaired instead of being replaced.

Our German-speaking support team is based in Hamburg and provides quick and straightforward assistance – for questions as well as spare parts, which we supply promptly from our own warehouse. Feel free to contact us anytime. service@naipo.de.