by NAIPO
CalmConcept
CalmConcept ThermOne Pro C – hot & cold towel dispenser
For restaurants, sushi bars, hotels, beauty salons, nail salons, hairdressers, spas, massage and physiotherapy practices.
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It replaces cloth towels and laundry services, warm towels from a heated box, and packaged wet wipes and refreshing wipes. It's the Japanese oshibori service without the staff.
- Always fresh
- Hot & cold
- No washing
- Saves time
- Each cloth only once
- Unique aroma
Pay flexibly in installments
Klarna installment purchase: You can pay in installments with Klarna at checkout. To do this, select the payment method at checkout. "Pay with Klarna"Whether installment payments are offered is decided by Klarna's own automatic review — we have no influence on this, therefore it may be rejected in individual cases.
Alternative: Splitit. Splitit divides the amount across your Credit card Splitit offers monthly installments: The total amount is simply reserved on your card and then debited proportionally each month—no new registration or additional credit check required. Important: It works with standard credit cards (Visa, Mastercard) and a sufficient card limit; debit, prepaid, and business cards are not supported. You'll find Splitit at checkout under the payment method. “Credit Card Installations”; you can see the specific monthly amounts directly next to the price (“or … €/month”) and during the ordering process.
Example for this product (€1,299.00 total):
- 12 payments at approximately €108.25
- 6 payments at approximately €216.50
Total amount unchanged — Splitit does not charge any additional fees. The final partial amount may vary slightly due to rounding.
Also affordable through our partners:
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- Manufacturer: Alsterwell GmbH
- Address: Oberstrasse 134, 20149 Hamburg, Germany
- Email: service@naipo.de
Warning and safety information can be found in the enclosed operating instructions and in the "Manufacturer's Information & Warnings" section in the footer.
Filmed at the factory
Let's see how it goes.
CalmConceptBusiness
Why CalmConcept by NAIPO?
Nobody looks for a hot towel dispenser. You get one once, after a meal or a treatment, and then you don't want it any other way.
Three applications, one device
- Hot
- Up to 60 degrees Celsius. Opens the pores, removes grease and dirt from the hands, and warms in cold weather. Cleansing with heat and water, completely without chemicals.
- Cold
- With ice cubes in the tank, the towel comes out chilled. Perfect for summer, after sports, or in the sauna.
- With aroma
- A few drops of fragrance in the water, and every towel carries it. This transforms a towel into a memorable moment for guests.
No cleaning agents, no disinfectant wipes, no packaging waste per piece.
Where it's running
Swipe to move to the next slide
- Restaurants and barsA warm cloth before the meal. A gesture familiar from Japan, without a laundry basket behind it.
- Beauty and nail salonsClean hands and skin before treatment. Use warmth and water, without detergent.
- Physiotherapy practicesRemove oil and cream after treatment. Every wipe is fresh; there's no question about who was in it last.
- Hotels and reception areasA warm towel awaits you at reception upon arrival. It costs the push of a button and leaves a lasting impression.
- Hairdresser and barberA hot towel before shaving, a cool one afterward. Both come from the same device.
- Fitness and saunaWith ice cubes in the tank, the towel comes out cold. Just what you need after a workout.
- Office and conference roomTake a short breather between appointments. One device on the counter is enough for the whole day.
- At home and on the goKitchen, bathroom, guest room, car. The compact model runs on battery power, completely without a power outlet.
A warm towel costs more today than it brings in.
Bisher
- Towels lie in the warming cabinet, waiting. Whoever takes them doesn't know how long they've been there.
- Washing, sorting, paying for laundry service. Every load costs time and money.
- Or individually wrapped plastic wet wipes. That's not exactly a pleasant experience.
With CalmConcept
- Each cloth is created only at the moment of distribution. No one has touched it beforehand.
- Only tap water. No chemicals, no laundry cycle.
- Cloths made from 100% plant fibers. Compostable after use.
Discover the benefits
Swipe to move to the next slide
- Two seconds until the warm cloth
- No preheating, no waiting. Press the button, take the cloth. Up to 60 degrees, you set the temperature yourself.
- Each cloth is fresh, no laundry
- The wipes come off the roll and then go in the trash. No collecting, no washing, no questioning who was in them last.
- Plant fiber, biodegradable
- The rollers are made from 100% natural plant fibers. Can be used dry or wet, lint-free.
- Manufacturers behind
- CalmConcept is a brand of NAIPO. Spare parts, supplies and technology come from the same source, not from an intermediary.
- The moment, not the device
- In Japan, a meal begins with a warm cloth. It lasts two seconds and puts the day outside into perspective.
- Clean without soap
- Heat and water dissolve grease and dirt from hands. No detergent, no alcohol smell.
- One instead of four
- It replaces wet wipes in bags, cloth wipes with laundry, the warming cabinet and the paper napkin.
€39.99 supplies
- no washing
- no laundry
- only tap water
90g-56m Disposable Towel Roll
What it really costs
If anything happens, we're in Hamburg.
- German company, based in Hamburg
- No middleman, no importer. Invoice, warranty and contact person all from one source.
- Shipping from our own warehouse
- The equipment and supplies are located in Hamburg. No waiting time for a delivery from the Far East.
- In-house team of technicians, in-house workshop
- Repairs are handled by our technicians in Hamburg, even after the warranty has expired.
- A person on the phone
- A contact person instead of an anonymous hotline. Anyone who has a device in their company does not need a ticket number.
All the equipment, roles, and the bill behind them: Everything about CalmConcept
All Models
Which one suits you?
Same principle, four sizes. The difference lies in the tank, stages, and replenishment.
CalmConcept ThermOne Pro C – hot & cold towel dispenser
Restaurants, hotels, larger studios
€1,299.00
- Offering
- 500 watts
- Cloth length
- 20 to 60 cm
- Humidity levels
- 9
- capacity
- 1 to 99 cloths
- supplies
- 56 meter roll
This page
CalmConcept ThermOne A – hot & cold towel dispenser
Studios, medical practices, small restaurants
€699.00
- Offering
- 400 watts
- Cloth length
- 18 to 24 cm
- Humidity levels
- 6
- capacity
- 1 to 18 cloths
- supplies
- 23 meter roll
VIEW SURVEY NOW
CalmConcept Towel Roll 23 m – Refill for ThermOne A
New supplies for the ThermOne A
€19.99
VIEW SURVEY NOW
CalmConcept ThermOne Air W2 – Hot & Cold Towel Dispenser with Battery
On the go, car, desk, guest bathroom
€149.00
- Power Supply
- Battery, 5.000 mAh
- capacity
- up to 18 compression cloths
- Water tank
- 600 ml
- supplies
- Compression garments
VIEW SURVEY NOW
CalmConcept ThermOne Q6 – warm towel dispenser
Largest tank, finest adjustment
€799.00
- Cloth length
- 14 to 20 cm and 22 to 30 cm
- Humidity levels
- 9
- Water tank
- 1.400 ml
- supplies
- Towel roll for the Q6
VIEW SURVEY NOW
Operational
Suitable consumables
90g-56m Disposable Towel Roll
€39.99
Multiple devices for your business? Request a quote
CalmConcept by NAIPO
Perfected over two years in real-world operation: Every detail of these devices comes from daily use in Hamburg's HafenCity.
Do you want to hold the warm cloth in your hand beforehand? Experience CalmConcept live at the NAIPO Store at Grasbrookpark 1.
For businesses: multiple devices, regular replenishment or leasing — Request offer
Five ways to a warm towel
Same gesture, very different effort behind it.
| Way | Temperature | Fresh since | Cost per guest | waste | Cost per cloth |
|---|---|---|---|---|---|
| CalmConcept | Hot or ice cold, adjustable | Seconds — arises during output | button | Plant fiber, compostable | 22 Cent |
| Wet wipe from the pouch | Room temperature | Months — Date of manufacture | Lay out | Plastic bag per cloth | |
| Cloth cloth from the laundry service | insulated box or cold | Hours to days — since delivery | Order, store, return | Transport and detergents | |
| Wash fabric cloth yourself | thermos box | Since the last wash | Wash, dry, roll, keep warm | Water, electricity, detergent | |
| paper napkin | Dry | Nicht zutreffend | Lie down | Paper Industry |
Characteristics based on operational practice. The costs of other methods depend on the supplier, quantity, and location — therefore, only values that we have personally verified are listed there.
For businesses that don't count how many more guests are coming. The ThermOne Pro C is the largest device in the ThermOne family: 500 watts, towels up to 60 centimeters wide, a 56-meter roll. Built for the evening when all tables are occupied at once.
500 watts, two seconds, no preheating
The wipe is only heated and moistened at the moment of dispensing, up to 60 degrees Celsius. Nothing is stored in advance that could cool down or dry out. This makes the device just as energy-efficient when idle as it is during peak usage.
Up to 60 centimeters, nine moisture levels
Other heated towel dispensers dispense a single towel. The Pro C dispenses what you set: 20 centimeters for hands at a table, 60 centimeters for the neck, back, or a treatment couch. Nine moisture levels mean the same device can deliver a dripping wet refreshing towel and a slightly damp cleaning towel.
Up to 99 wipes in one go
The capacity is the main difference compared to the smaller model. The Pro C dispenses 1 to 99 wipes without refilling, and the 56-meter roll lasts more than twice as long as the 23-meter roll. For a restaurant, this means: load it once, no need to refill mid-service.
The tank cleans itself.
Lined with an antibacterial coating and featuring automatic cleaning. For a device that moistens hundreds of wipes daily, this isn't just a convenience, but a prerequisite for ensuring hygiene doesn't depend on care taken at the end of the workday.
Hot and cold from the same appliance
A cold, refreshing wipe in summer, a warm one to welcome you in winter. One device, two seasons, one purchase.
How much does a cloth cost?
The cloths come from a roll made of 100% plant fibers, are single-use, and compostable. No laundry, no collection, no loss. Anyone who has cloth cloths laundered today knows that item on the bill. The price of a single Pro C cloth is listed with the 56 meter roll.
Who the Pro C is built for
Restaurants, hotels, sushi bars, event catering, larger beauty salons and spas. Basically anywhere where a warm towel is part of the service and volume is the issue. Those with lower throughput use the... ThermOne Q6 or the smaller one ThermOne A cheaper.
In Japan, a warm cloth is part of the place setting and is called Oshibori.
Technical information
| Offering | 500 Watt instant heater |
|---|---|
| Temperature | adjustable up to 60 degrees |
| output | approximately 2 seconds per cloth |
| Cloth length | 20 to 60 cm |
| Humidity levels | 9 |
| capacity | 1 to 99 cloths |
| Water tank | antibacterial, with self-cleaning |
| Cold edition | Yes, the same device |
| supplies | 56 meter roll |
| Advertising | LED display for temperature, humidity, number of cloths |
All devices and roles in the series: CalmConcept at a glance.
Frequently asked questions
Nine answers before you have to write.
What is an oshibori?
An oshibori is the moist cloth that is offered before meals in Japan. Warm in winter, cool in summer. What began as a courtesy has become an expectation: those who have experienced it once miss it.
How does an oshibori machine work?
Insert the roll, fill with water, press the button. The machine detaches a sheet from the roll, moistens it, and heats it to temperature. The sheet is created only at this moment. No one has touched it before.
Warm or cold cloth, when which?
The same device can do both. For cold wipes, ice cubes are used instead of hot water. In summer at reception and after sports, in winter after meals and before shaving.
Disposable or cloth wipes, which is more hygienic?
A cloth is only as clean as its last wash cycle and the box in which it is kept warm. A cloth from the machine is produced upon dispensing and then disposed of. There is no cycle in which anything can go wrong.
Are the wipes environmentally friendly?
The cloths are made from plant fibers instead of plastic. This eliminates the entire laundry cycle: no detergent, no fabric softener, no trip to the laundromat, no insulated container.
How much does a single cloth cost?
The price per sheet is the price of the refill roll divided by the number of sheets on it. This does not include the cost of tap water and the electricity used by the machine. No laundry bill, no detergent, no minimum order.
Is this also worthwhile for home use?
That's why there's a compact model. It works just like the larger devices: fill it with water, insert the roll, press the button. On the countertop, it transforms a simple dinner into a special occasion.
Are there any special conditions for businesses?
Yes. For multiple devices, regular replenishment, or leasing, please contact us using the form on this page. Invoice purchase for businesses is available upon request.
Can I try out the device beforehand?
CalmConcept is open daily at the NAIPO Store at Am Grasbrookpark 1 in Hamburg's HafenCity. Come by, try it out, and take a warm towel in your hand. No appointment necessary.
Shipping and delivery time
Any Questions? We're here to help! Just contact us at service@naipo.de or call us at +49 040 57199390 (Mon-Fri, 11:00 a.m. - 17:00 p.m.).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer you various convenient payment options so that you can complete your order easily:
- Bank transfer in advance (advance payment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (Instalment purchase, immediate payment, purchase on account)
- iDeal
- SplitIt (Instalment purchase via credit card without interest) "Monthly credit card payments. Without interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping is calculated at checkout and depends on the model and delivery location.
📍 Switzerland:
-
Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for premium delivery will be calculated at checkout. It depends on the model and delivery location. Customs clearance may delay delivery time by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price is calculated at checkout and depends on the model and delivery location.
📍 EU countries:
-
Standard curbside delivery (4-15 days delivery time): €99 - €299*
*The final price for Premium Delivery is calculated at checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard Delivery
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from €6.99
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: € 7.99
- Delivery time: 3-7 days
Please note that delivery times are subject to change. For further questions please do not hesitate to contact us!
Including climate protection contribution
WHAT MEANS INCL. CLIMATE PROTECTION CONTRIBUTION?
We at NAIPO strive to make a contribution to climate protection as follows, without incurring any extra costs for our customers:
Almost all orders are shipped without unnecessary outer packaging, as we use extra sturdy packaging material for all items.
The products are thus adequately protected and large amounts of extra packaging can be saved.
Furthermore, we at NAIPO make a voluntary contribution to climate protection in the form of the "Blue Planet Certificate".
With this certificate, we commit to supporting climate projects.
Examples include the reforestation of the Andes in Bolivia or the reforestation of the Green Climate Bridge in Costa Rica.
More info about the Blue Planet Certificate: click here
CalmConcept is available daily at the NAIPO Store at Am Grasbrookpark 1 in Hamburg. Come by, try it out, and take a warm towel in your hand. No appointment necessary.
What you pay
- CalmConcept ThermOne Pro C – Warm & Ca...
- €1,299.00
- Delivery to Germany
- for free
- construction service
- optionally bookable
- Total
- €1,299.00
VAT included. No additional costs.
What the same application time would cost in a salon
But a real massage is better, isn't it?
An armchair is no substitute for physiotherapy or treatment by a person. Anyone who wants to relieve a specific muscle tension should continue to go there, and that's perfectly fine.
What the chair can do, however, is this: It's ready at 10:30 in the evening, no appointment necessary, no travel required, and no one else needs to be available. There's no extra charge for a second person in the household. That's precisely how the calculation above is based, not on the claim that it's a better massage.
In our survey, the majority said yes—though not exactly: In their view, two to three sessions in the chair are a substitute for a salon visit. Therefore, the calculation above compares not the effect, but the price of the same application time.
Anonymous paper survey, 2022 to 2025, approximately 5.000 questionnaires. Buyers and visitors of our exhibitions.
installment payment
Klarna and Splitit are available as options during the checkout process. Depending on the check, PayPal may also offer installment payments or payment after 30 days.
The payment providers themselves decide which options are displayed. NAIPO has no influence over this.
Select options
Pay flexibly in installments
Klarna installment purchase: You can pay in installments with Klarna at checkout. To do this, select the payment method at checkout. "Pay with Klarna"Whether installment payments are offered is decided by Klarna's own automatic review — we have no influence on this, therefore it may be rejected in individual cases.
Alternative: Splitit. Splitit divides the amount across your Credit card Splitit offers monthly installments: The total amount is simply reserved on your card and then debited proportionally each month—no new registration or additional credit check required. Important: It works with standard credit cards (Visa, Mastercard) and a sufficient card limit; debit, prepaid, and business cards are not supported. You'll find Splitit at checkout under the payment method. “Credit Card Installations”; you can see the specific monthly amounts directly next to the price (“or … €/month”) and during the ordering process.
Example for this product (€1,299.00 total):
- 12 payments at approximately €108.25
- 6 payments at approximately €216.50
Total amount unchanged — Splitit does not charge any additional fees. The final partial amount may vary slightly due to rounding.
Also affordable through our partners:
Advertisement · Affiliate links
FAQs (10)
Ask a question
For high-traffic businesses: restaurants, hotels, larger studios. 500 watts, wipes from 20 to 60 centimeters in length, nine moisture levels, and the large 56-meter roll. It's the largest device in the ThermOne family.
Performance and roll size. The Pro C operates at 500 watts instead of 400, dispenses towels up to 60 centimeters wide instead of 24, and uses a 56-meter roll. Those who have many guests throughout the day will therefore change towels significantly less often.
Approximately two seconds after pressing the button. The device does not heat in advance, but heats and moistens the cloth at the moment of dispensing. Preheating, as with a towel warmer, is unnecessary.
Adjustable up to 60 degrees Celsius. For a gentler temperature, lower the setting; the higher settings are standard for commercial use. The temperature applies to the cloth, not the device itself.
No. The wipes come from a roll, are used once, and then disposed of. There is no washing, no returns, and no question about who handled the wipe before you.
Made from 100% natural plant fibers, biodegradable. They are lint-free and can be used dry or wet.
The price per wipe is displayed directly below the device price on each product page. It is calculated by dividing the price of the corresponding roll by the number of wipes on it, and is therefore based on actual product data and not estimated.
The water tank is removable and should be rinsed regularly. The video "Cleaning and Maintenance" on this page shows the process step by step.
The correct reel is linked on the product page, along with the price and quantity. ThermOne A uses the 23-meter reel, ThermOne Pro C the 56-meter reel. Reels from other manufacturers are not mechanically compatible.
Yes. CalmConcept is available daily at the NAIPO Store at Am Grasbrookpark 1 in Hamburg. Just drop by, try it out, and take a warm towel in your hand. No appointment necessary.
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