NAIPO Relax Lounge – including NAIPO armchair, smart screen, Dolby Atmos sound & undisturbed experience
Visitor information, partners & vouchers
Select options
Excellent business concept
NAIPO is setting new standards in modern specialist retail. Our concept of NAIPO Relax Lounge was officially appointed to the renowned Innovation Award in the category "Business concept" nominated.
Today we are presenting the following in Hamburg's HafenCity: Retail 2.0: A symbiosis of physical product presentation and digital user guidance that enables an undisturbed product experience in an exclusive setting.
Do something completely new in Hamburg.
Discover a completely new concept in HafenCity: experience high-end technology firsthand. In our atmospherically designed lounges, you can try out the award-winning NAIPO armchairs in undisturbed peace and quiet.
Be impressed by over 10 intelligent programs that adapt precisely to your ergonomics thanks to precise sensors.
A special highlight of your visit: Test the integrated Zero-Gravity function – a technology (inspired by NASA®) that simulates a posture of absolute weightlessness.
The new way of relaxation.
Latest technology
NAIPO armchairs are unique.
NAIPO has already received several awards.
A new sense of relaxation meets state-of-the-art technology.
Control everything with the integrated NAIPO tablet.
The right ambience.
The Relax Lounge provides the ideal environment to discover all the features of the NAIPO armchairs.
Discover the armchair's sound system and complete the experience with the aroma function.
Relaxation for your companion.
The NAIPO Relax Lounge is ideal for in between.
You can also charge your smartphone during your stay.
Right in Hafencity, Hamburg.
Easy to reach.
Am Grasbrookpark 1, 20457 Hamburg
Directly at the exit of the U4 Überseequartier.
NAIPO is the most rated massage technology brand in Europe () on Google Trusted Shops and Trustpilot. Real feedback shows what quality means.
ExperienceCustomer questions and answers
Ask a question-
Hello. I booked a session with you in Hamburg on October 18.10.2024th, 31356. I would like an invoice please. Unfortunately I had a typo in the email address. Could you please send me the invoice again to the address here? Thank you very much Order: NPXNUMX
Dear Customer,
Thank you for contacting us, unfortunately we cannot attach an invoice here. Can we send your invoice by email?
-
Is there something like this in Düsseldorf?
Good day,
Thank you for your interest in our lounge, here you can find all our standard locations: https://www.naipo.de/pages/store-locator
best regards,
-
Do the chairs have a kg limit or are they a bit wider so that overweight people can use them?
Good day
As long as the weight does not exceed 130 kg, there should be no problem with any of our massage chairs.
Best regards, -
Hello, up to how many hours/days in advance can you cancel a booked appointment?
Dear Customer,
It is best to call our store on 04088369018 to discuss your appointment request.
Sincerely yours, -
Hello, If I book 2 minutes for 60 people, will we have the room to ourselves? Best regards
Hi
Exactly, there is always a private room for each booking.
VG -
In the booking selection it says max 4 people, in the Q&As it says max 3… are 4 people now possible in the lounge?
We have officially opened our new lounge two weeks ago. We now offer a lounge with a maximum capacity of 4 people and also a lounge with a maximum capacity of 2 people.
VG -
Hello, are children aged 12 and 17 allowed to come along?
Hi
Ages between 12 and 17 should not be a problem.
VG -
Hello, I had booked an appointment for Friday at 13:30-14:30 p.m. However, I have not received a booking confirmation or anything similar.
Please check your spam folder to see if you have received an email there. If you have any further questions, please feel free to call our store: +49 4088369018.
-
How many people can we come with?
Hey,
the lounge can accommodate a maximum of 4x people per booking. However, you can, for example, only book for one or two people - the second or third place then remains free so that privacy can be maintained.
You can select the number of people and the desired time in our booking widget.
VG
-
Hi, tell me, are you allowed to bring food and drink into the room?
Hey,
Eating is generally not permitted in the lounge.
Drinks can be purchased on site for the lounge, but for hygiene and safety reasons for the user they may never be consumed in the NAIPO chair.
In each lounge there is a side table on which the drinks are placed.
Relaxed greetings
-
Hello, We have booked an appointment with you this evening. Is it possible to take a dog with you?
Hi
Yes, that is possible. However, your dog cannot go into the lounge for hygiene reasons. In this case he would have to stay on the area. If necessary, please call us again: 040 88369018
see you later! -
Hello dear Naipo team! Is there a weight limit to use the lounge?
Hi
The maximum weight for a NAIPO armchair in the Relax Lounge is 150kg.
VG
-
Hello,…can I also buy vouchers from you without a fixed date?
Yes, there are now gift vouchers available both on site at the Hafencity location and of course online as a digital voucher. :)
-
Hello, You can also buy vouchers without a fixed date for the lounge. Unfortunately, I don't know in advance when my brother will be in Hamburg and when we can find an appointment.
Hi
yes, you can now buy vouchers at the Hafencity location. Also available as a digital voucher directly on naipo.de :)
Marcell Jansen is a former German national football player, played 45 international matches, participated in World and European Championships and was also president of Hamburger SV.
Christian Eckerlin is a former professional soccer player and now one of Germany's most famous MMA fighters. Known for his discipline, perseverance, and unwavering will to win—a true role model in terms of strength and focus.
Han Ying is a German national table tennis player, multiple Olympic participant and winner of numerous international medals, including silver at the 2016 Olympic Games
Marius Wolf is a German professional footballer, multiple DFB Cup winner, former player of Borussia Dortmund and member of the DFB national team.
Freddy Kiwitt is a professional boxer and former WBO European Welterweight Champion. He is known for his technically skilled fighting style and international experience in the ring.
Discover the NAIPO app now
Book faster, get event info, and use exclusive features – all in one app.
