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They regularly have attractive offers there. It's worth checking out.
Why NAIPO
- Market leader in Europe · Presence at 20+ locations Featured in Forbes & Business Insider
- Award-winning design Red Dot, iF Design, Plus X Award
- Fast EU delivery In 3–7 working days
- 14-day satisfaction guarantee Return in original condition (including box)
Why choose NAIPO®?
NAIPO applies as one of the leading providers in the field of "at-home massagers".
Forbes on NAIPO:
Since the development of the first products in Hamburg and Shenzhen, the steadily growing range is now offered in more than 25+ countries worldwide.
In 2020 we opened the first showroom in Hamburg's Hafencity.
Our products have been available at 2021+ locations since 20.
Our Vision
"Making the benefits of a daily massage accessible to anyone, anytime, anywhere. "
With our innovative developments, we want to make the advantages of massages accessible to everyone, regardless of time and place.
Mission
We focus on the methods of traditional and contemporary massage therapy, which we implement in our products using the latest technology.
It also plays a Commitment to the environment an important role. That is why we always try to offset our CO2 emissions.
This will be done with "Blue Planet Certificate" implemented by Naturefund.
NAIPO is known from among others
- Grammy Awards
- Business Insider
- Frankfurter Allgemeine
- Woman's Health
- RTL
- Rolling Stone Magazine
Address: Am Grasbrookpark 1, 20457 Hamburg
How to reach our customer service: service@naipo.de
Telephone number: +49 (0) 40 57199390 /
49 + (0) 40 88369018
NAIPO is a brand of Alsterwell GmbH
VAT ID No.: DE354576441 registered in the commercial register of the Hamburg District Court
commercial register number HRB 175774
Shipping and Returns
Any Questions? We're here to help! Just contact us at service@naipo.de or call us at +49 040 57199390 (Mon-Fri, 11:00 a.m. - 17:00 p.m.).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer you various convenient payment options so that you can complete your order easily:
- Bank transfer in advance (advance payment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (Instalment purchase, immediate payment, purchase on account)
- iDeal
- SplitIt (Instalment purchase via credit card without interest) "Monthly credit card payments. Without interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
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Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping is calculated at checkout and depends on the model and delivery location.
📍 Switzerland:
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Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for premium delivery will be calculated at checkout. It depends on the model and delivery location. Customs clearance may delay delivery time by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
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Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price is calculated at checkout and depends on the model and delivery location.
📍 EU countries:
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Standard curbside delivery (4-15 days delivery time): €99 - €299*
*The final price for Premium Delivery is calculated at checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard Delivery
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from €6.99
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: € 7.99
- Delivery time: 3-7 days
Please note that delivery times are subject to change. For further questions please do not hesitate to contact us!
🌱 Incl. climate protection contribution
WHAT MEANS INCL. CLIMATE PROTECTION CONTRIBUTION?
We at NAIPO strive to make a contribution to climate protection as follows, without incurring any extra costs for our customers:
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No unnecessary packaging waste and still optimally protected products: Almost all orders are shipped without unnecessary outer box, as we use extra strong packaging material for all items.
The products are thus adequately protected and large amounts of extra packaging can be saved. -
Planting trees: We at NAIPO continue to make a voluntary contribution to climate protection in the form of the "Blue Planet Certificate". The Blue Planet Certificate is part of Naturefund.
Naturefund buys land for nature to preserve habitat for diversity of species. In the course of climate change, Naturefund is increasingly buying and reforesting forests.
Naturefund's climate protection projects have received several awards and are supported by the Federal Ministry for Economic Cooperation and Development and the German Environmental Aid.
With the Blue Planet Certificate we commit ourselves to support climate projects.
These include, for example, the afforestation of the Andes in Bolivia or the afforestation of the Green Climate Bridge in Costa Rica.
We pay a monthly fee for this.
In this way, each order is covered proportionately.
In addition, our number of planted trees increases monthly, which means that the CO2 balance improves overall every month.
More info about the Blue Planet Certificate: click here
Get 15% discount
More relaxation for you and your friends/family: Refer a person of your choice and you and your friend will receive a 15% discount for each successful referral.
Click here for more information.
Massage chairs excluded. This function is only available in Germany.
Enter a preferred location below to try out NAIPO massage chairs. Even if not every model is available everywhere, each chair shows you the special quality of our brand that sets us apart from others. We recommend booking by phone for each location.
Select options
NAIPO is known from
Specifications: Model: 5800︱Nominal frequency: 50/60Hz︱Energy consumption: 180W︱nominal voltage: 220-240V︱Usage time: 10/20 / 30min︱Total number of air cushions: 30︱Size: 157 * 77 * 122cm (Standing position), 176 * 77 * 92cm (Lying position) ︱Inner shoulder width: 56.5cm︱Seat width: 51.6cm︱Gross / net weight: 140.5 / 111.5 kg
Maximum weight capacity 120 kg.
Shipping
* This massage chair is delivered on a pallet. Please leave us your mobile number. After placing your order, we will contact you to confirm the address before we deliver the product.
* This massage chair needs to be assembled. You can assemble the chair using the instruction manual or contact us for the assembly video.
* You will receive 3 boxes (weight of each box: 92 kg, 22 kg, 27 kg). At least two adults are required to carry the boxes.
Important notes
* If the address has a time limit for a large truck, please indicate this during the call.
* Delivery to a post office is not supported. Delivery is not possible on weekends and public holidays.
* If the product cannot be successfully delivered due to the customer, the customer will be responsible for freight charges and the possible 15% - 35% restocking fees.
Now with NAIPO Bundles up to 20% save:

NAIPO® Audio Experience.
Bonus: relaxation for the head.
The ideal extension for every NAIPO® product.
Relaxed sounds and music.
Developed in cooperation with German producers.
Available on all streaming platforms like Spotify® and Apple Music®.
Also available as an exclusive download with high-end quality.
NAIPO is the most rated massage technology brand in Europe () on Google Trusted Shops and Trustpilot. Real feedback shows what quality means.
ExperienceCustomer questions and answers
Ask a question-
Hello, I am very interested in the NAIPO Premium 3D massage chair MGC-5866 for €3.499. How quickly could you deliver it? Please feel free to send me alternative offers as well. What is the difference between the MGC-5866 and the MGC-350B? Kind regards from Erlenbach, Michael Mosthaf
Dear Mr. Mosthaf,
Thank you for your interest in our massage chair :)
We offer two shipping methods for our massage chair:
1. Standard (delivery to the curb of the place of residence): 4-7 working days in Germany
2. Two-man delivery (delivery to the desired room): 10-15 working days
The MGC-5866 model is equipped with 3D massage technology, has more massage functions and is also larger.
Please feel free to contact us for further information.
Our contact number: 04057199390
Kind regards from Hamburg
Your Naipo team from Mustbuy GmbH -
Hello, I had purchased this chair in September 2020, via Amazon, but my remote control is faulty and wiring has been chewed by my pet. Can I purchase a replacement?
Dear customer,
please contact our Amazon department through Amazon and also provide your order number.
Best Regards,
Must buy support -
Up to what height and leg length is the chair recommended?
Good day Roy,
The massage chair is suitable for heights of 150cm - 190cm. Leg length is not specified.
Yours sincerely,
Your mustbuy support team
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Up to what height is it suitable?
Good day Mr. Lindenmüller,
The massage chair is suitable for people up to 195 cm tall. Unfortunately, we do not offer a 5-year warranty.
Kind regards
Your Mustbuy Support Team -
What height is the chair suitable for?
Good day Mr. Woeger,
The massage chair is approved for users with a body height of up to 195 cm.
Yours sincerely,
Your Mustbuy support team -
Can I pay in installments?
YES, payment in installments is possible. Find out more HERE more.
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Hi, is it possible to make a purchase with an installment plan?
Since April 19, 2021, we have offered installment payments. To order the item using this payment method, please send a short message to m.seelos@mustbuy.eu with the following information:
- Surname
- Delivery address
- phone number
- SKU
- Quantity -
Will your customer service come to my home if needed, or does the massage chair have to be sent in?
Unfortunately, we cannot make home visits. If your armchair is damaged or defective and needs to be returned to our warehouse for repair, our shipping company will collect it from you after arranging a collection date.
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Dear Naipo Team, does the massage chair have a body scanner?
A body scan function is available.
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Hello, please send me the assembly video for the following massage chair: MGC-5866. Thank you very much.
We have short assembly videos for each model on YouTube. MGC-5866 Link: https://www.youtube.com/watch?v=uoyP41Jf0QM
VG -
Hello, I would like to buy the MGC-5866. Is it available with installation at my desired location?
Hi
Yes, that's possible. You simply need to select the appropriate shipping method during the order process.
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Hello, I would like to buy an armchair; will it be delivered and assembled in my apartment?
Hi
Yes, we offer this option in addition to free delivery to the curb.
Please simply select the appropriate premium shipping method during the order process.
Our logistics team will then transport the chair to its place of use and assemble it.
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A COSA SI RIFERISCONO LE VARIANTI..?
Ciao, the variants are available according to the state of the massaging mass.
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I have a question regarding the guarantee issue related to the Massage Chair Model S 5866. Why is the "extended guarantee" option is not available for this premium model? And how long is the guarantee period for this model?
Hello,
We are excited to inform you that the option you're interested in will be available shortly. At present, our product includes a comprehensive 2-year warranty. Additionally, we want to assure you that our support extends beyond the warranty period, ensuring continued assistance whenever you need it.
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Hello, I am very interested in the NAIPO Premium 3D massage chair MGC-5866 for €3.499. What is the minimum body size for which this massage chair is suitable?
Dear Customer,
Thank you for your interest in our products. We recommend a minimum height of 150cm.
With kind regards,
Your Naipo customer service




