You can change the massage program at any time. As soon as you select a program, the "body scan" starts to optimally adapt the massage to your body. After the scan is complete, you can change or restart the program at any time.

You can choose a duration of 10, 20 or 30 minutes for each running program.

As soon as your time is up, the ceiling light will turn red. If you don't notice the signal, our team will inform you in time.

Yes, you are welcome to place your drink on the table provided and enjoy it at any time. We offer a selection of Soft drinks, coffee, tea, matcha latte, chai latte and other specialties.

However, we ask you not to consume any drinks directly in the massage chair, as the lying position could encourage spillage.

We offer small snacks that you can take with you into the lounge. Out of consideration for other guests, please pay attention to cleanliness and hygiene and do not leave any leftover food or crumbs on the armchairs.

There are various massage glasses available for you in our lounge. These use a gentle air pressure massage to relax the eye area and temples. You can also activate a cooling or heating function as required.

You don't want to miss out on your streaming experience during the massage? No problem! Our Eye Cloud Vision allows you to look through the glasses despite the facial massage – so you can, for example, enjoy Netflix and relax at the same time.

Our massage chairs in the lounge are designed for a maximum body height of 200 cm and a maximum body weight of 150 kg designed.

We recommend a minimum age of 10 yearsHowever, there is no general answer as usage depends on various factors such as body size.

The optimal body size lies between 160cm and 195cm. If your height is less than 150 cm there may be limitations in the massage functions.

In addition:

• During the booking process, a supervisor to be present.
• It should lowest massage settings chosen to ensure comfortable and safe use.

Yes, you can pause your program and get up at any time. If you want to stop the massage, you can simply click Stop The massage chair requires about 15–20 secondsto return to the starting position.

Please remain seated in the chair during this time and wait until it has fully retracted before standing up. Please note that the booking time continues to run.

We cannot make a general recommendation for using our Relax Lounge during pregnancy. It is important to seek medical advice beforehand to ensure that a massage is safe for you and your baby. You should only book a session in our Relax Lounge with the express consent of your doctor.

Yes, in ours Manual mode you can customize your massage. You have the option of selecting specific areas of the body or skipping them so that only the desired zones are massaged. If you need help with the settings, our team on site will be happy to help you.

Our Relax Lounge is a place of peace and relaxation, especially for young parents. We recommend that you use the time for yourself and, if possible, organize childcare for your child.

If there is no other option, you are generally allowed to bring your baby or toddler with you. However, please note that strollers are not allowed into the lounge for hygiene reasons and out of consideration for other guests. Instead, you should bring your child in a baby seat or carrycot.

In addition, your child must remain under your supervision at all times. They are not allowed to move freely around the lounge as they could become trapped or injured under a massage chair.

Thank you for your understanding.

Yes, of course! It's actually encouraged. Share your relaxing moments in the Relax Lounge and tag us in your posts at @naipoofficial. 😊

All equipment and contact surfaces are cleaned and thoroughly disinfected after each use - for clean and safe use.

Our lounge is wheelchair accessible. If you have any special needs, please let us know in advance.

Comfortable clothing is ideal, but everyday clothes are also acceptable. Please remove shoes before use.

Yes, charging stations are available. Feel free to ask our team about them.

A walk-in visit is generally possible, but we cannot guarantee availability. Due to limited capacity, we recommend booking an appointment online.

Please let us know as far in advance as possible. Delays may shorten your time, but we always strive to be flexible. Even if the 24-hour cancellation period has already expired, we can usually reschedule your appointment without any hassle.

Yes, you can purchase the chairs and equipment used in the lounge directly in our store or in our online shop.

Yes! You can purchase digital or physical gift vouchers from us—ideal for giving the gift of relaxation.

For hygienic use, we provide you with a hygiene mask ready, which you put on before putting on the massage glasses.

The glasses are easy to use:

• Hold the single button for 3-4 seconds to activate the massage glasses. The Air pressure massage starts automatically.
• By default, relaxation music If you want to deactivate it, press the button twice in quick succession.
• To regulate the air pressure intensity push the button down.
• To the Additional functions such as heat and cool To control the function, slide the button up:

This way you can customize your massage to your preferences!

Write to us at relax@naipo.de