Implied warranties
- Duration: 24 months from date of purchase
- Covered: Material & manufacturing defects
- Claim: Improvement (repair) or replacement
- Excluded: Wear and tear parts, improper use, external influences
Guarantee & Warranty at NAIPO
You receive the statutory warranty of 24 months and additionally the NAIPO guarantee with clear, fast service from Hamburg, Germany.
2 years warranty
Typically 10–15 working days
Replacement in case of delay > 30 days
Summary – Your benefits
- warranty: 24 months from date of purchase for material and manufacturing defects.
- NAIPO Guarantee: Fast repair service in Hamburg, including spare parts and pickup.
- Repair time: Usually 10-15 working days.
- Substitute rule: If the 30-day period is exceeded, we will provide a replacement.
- Contact: service@naipo.de
NAIPO Guarantee – Service Promise
- Repair service in Hamburg: typically 10–15 working days
- Simple cases: Spare parts & instructions without a visit to the workshop
- Complex cases: Collection & return via logistics partner
- Replacement provision from 30 days total processing
Procedure in case of warranty claim
-
1
Enquiry
mail to service@naipo.de with error description, photos/video, SKU & order number.
-
2
Analysis
Technicians evaluate the information and select the fastest, safest solution.
-
3
solution
Minor defect: Spare part & instructions. Complex defect: Pick up & repair in Hamburg.
-
4
Completion
Return after repair – or replacement if processing takes longer than 30 days.
Note: Special parts may take longer in individual cases. We will keep you informed proactively about the status and schedule.
Shipping & Packing
- If possible, use original packaging/padding, secure moving parts, protect edges.
- We will coordinate pickup; we will communicate the time slot in advance.
- Please enclose inside: contact, error description, SKU.
FAQ
Does NAIPO organize pickup?
Yes. We usually commission our logistics partner and coordinate the delivery time frame with you.
What happens if a spare part is not in stock?
We'll reorder the part immediately. If processing takes longer than 30 days, we'll provide a replacement.
Legal notice: The NAIPO guarantee is in addition to the statutory warranty and does not limit your consumer rights. Our General Terms and Conditions.
Are you looking to contact NAIPO?
Please select the appropriate department. This will direct your request directly to the right team.
Important: Please feel free to use the live chat first (bottom right). Lounge customers only contact the NAIPO Wellness Club (Relax Lounge) HafenCityFor product orders, order status and warranty/service, please use the General Support under service@naipo.de.
NAIPO Wellness Club (Relax Lounge) HafenCity
Bookings, room questions, appointment changes and concerns about your lounge visit.
How can I rebook or cancel?
You can easily rebook your tickets in your original lounge confirmation email. Check your spam/junk folder if necessary.
What are the opening hours?
The lounge is open daily from Mon–Sun 11:00 am to 21:00 pm.
How do the rooms differ?
The two rooms are almost identical. Only the room for 2-3 people is different. No room is "better."
General Support (Products & Orders)
Questions about orders, shipping, warranty, service and spare parts.
E-Mail: service@naipo.de
Call now (Mon–Fri 10:00–17:00) – +49 040 57199390
How do I request a repair?
mail to service@naipo.de with order number, error description and photo/video.
Where is my order?
Usually within 7 days. If there are any delays, please notify us by email.
Telephone availability
Mon–Fri 10:00–17:30 (Lunch 12:00–13:30). Emails are usually answered within 24–48 hours.
Collaborations & Influencers
Content collaborations, product tests, events or partnerships with NAIPO.
Which collaborations are suitable for NAIPO?
High-quality wellness, tech, interior, and performance content. A focus on serious, brand-compliant productions.
What compensation is usual?
Product loans, lounge experiences, affiliate models or buyouts – depending on format, effort and reach.
Business inquiries (B2B)?
Project inquiries, hospitality partners, resale, technology & logistics.
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Discover the NAIPO app now
Book faster, get event info, and use exclusive features – all in one app.
Developed in Hamburg, Germany
Note: Don't be fooled by counterfeit NAIPO products, fake websites, or phishing emails. Only purchase through naipo.de or authorized partners.