Terms of Use NAIPO Relax Lounge - Am Grasbrookpark 1, Hamburg

Terms of Use of the NAIPO Relax Lounge

Last updated: 26.09.2026

We look forward to your visit and hope you will enjoy our massage chairs in peace and quiet. By making a reservation, you acknowledge the following terms and conditions.

1. Operator & contractual relationship

The operator of the retail space (under the concept name "NAIPO Relax Lounge") is the Alsterwell GmbH, Oberstraße 134, 20149 Hamburg
Germany. By booking, a contract for a product demonstration of retail goods is concluded with the operator.

2. Age Restriction

Trying out the seating in the lounge is from 16 years Possible. Younger guests are welcome when accompanied by a parent or guardian. Parents are responsible for their children.

3. Your premium product experience (showroom concept)

Our test booths offer you the opportunity to try out our high-quality massage chairs in a private and tranquil atmosphere. The focus is on experiencing the sophisticated technology (ergonomics, Dolby Atmos sound, aromatherapy) at your own pace and without time pressure. Whether you decide to purchase a chair is entirely up to you—a purchase is not a requirement for your visit.

Please note: This product test, conducted as part of our specialist retail program, is explicitly not a medical, therapeutic or health measure and does not replace a visit to a doctor. Medical treatment as defined by the German Healing Practitioners Act is excluded.

Regarding room allocation: In our videos on social media, you often see the large room for four people in HafenCity. This room is automatically assigned for bookings of three or four people. For bookings of one or two people, a smaller room for one or two people may be assigned. The allocation is random and is not determined by the person making the booking.

4. Service fee & purchase credit

We charge a service fee for reserving the cabins and providing the demonstration equipment (including costs for instruction and hygienic disinfection).

And if you later decide to purchase a NAIPO massage chair, we thank you: The service fee for maximum one appointment The full amount will then be credited towards the purchase price.

Here's how the crediting works: The amount will deducted from the purchase price of the armchairA refund to your original payment method will not be issued. One appointment per purchase will be credited, and only if you have paid the service fee to us directly. Appointments booked through a corporate provider such as Wellpass, Hansefit, or USC, via a voucher, or through a booking portal like Groupon are not eligible for credit, as you did not pay the fee to us through these channels.

5. Health Information & Medical Emergencies

For your own safety, we ask individuals with health conditions to seek medical advice before testing. This applies particularly to:

• Cardiovascular diseases or pregnancy

• implanted devices (e.g. pacemakers)

• recent surgeries or acute back problems

Use of the devices is at your own risk. Should you experience pain or discomfort during the test, you are obliged to stop the program immediately using the remote control or the display.

As we are a retail business, we do not provide on-site medical care. In case of a medical emergency, our staff will immediately call emergency services (112); we cannot provide any further specialized medical care.

6. Disclaimer & Assumption of Risk

We are liable without limitation for intent and gross negligence. For simple negligence, we are liable – except in cases of injury to life, body, or health – only if essential contractual obligations (cardinal obligations) are breached. In this case, liability is limited to the typical and foreseeable damage.

We accept no liability for health consequences resulting from your failure to disclose or ignore pre-existing medical conditions. Please treat our demonstration equipment and facilities with care. The person responsible for damage caused by improper, negligent, or intentional use will be liable for the necessary repair or replacement costs. The person making the booking is also liable for damage caused by their guests (see section 11). We accept no liability for loss, theft, or damage to personal belongings (e.g., valuables, mobile phones, clothing), except in cases of intent or gross negligence.

This also applies to items you forget or leave behind. We do not store, safeguard, or guard your belongings, and we are not liable for any lost or stolen items. This excludes cases of intent or gross negligence. Please take valuables with you into the designated area and check that you have gathered everything before leaving. If you find something, please contact us at relax@naipo.de.

7. Behavior & House Rules

To ensure all customers can enjoy their experience, we kindly ask for your consideration. In case of noise, disturbance, or improper use, we reserve the right to exercise our house rules.

The following are strictly prohibited in the lounge cabins and rooms: sexual activity, smoking and vaping, the consumption of alcohol and drugs, bringing your own food, open flames, and taking photos or videos of other guests without their consent. Animals are not permitted in the lounge; the exception is hypoallergenic dogs, which may be admitted by prior arrangement and with the express permission of the staff.

Hygiene is paramount at NAIPO: More than 15 minutes are allotted between appointments, during which each booth is cleaned and the chair disinfected. Significant violations of these rules necessitate a special cleaning, which cannot be carried out within this timeframe—particularly sexual activity in the booths, consuming food brought from outside, and other violations that significantly compromise the hygiene of the premises. For this, we charge a flat fee of €200 to cover the costs and special cleaning. You are entitled to prove that no or significantly less work was required. Further claims, immediate banning from the premises, and termination of the appointment without a refund remain unaffected.

8. Hygiene & Cleanliness

Hygiene is one of the most important aspects at NAIPO. To ensure you start each appointment in a freshly cleaned booth, we schedule over 15 minutes between appointments for cleaning and disinfection. In cases of extreme, deliberately caused soiling, we reserve the right to charge a cleaning fee (up to €89).

9. Displays & Smart TVs

The screens installed in the booths primarily serve for product presentation and explaining the NAIPO operating system. They should be understood as operating aids for the hardware.

10. Reservation, Rebooking & Cancellation

• Rescheduling your appointment is up to 24 hours in advance That's easily possible. In this case, we will issue a voucher (valid for 3 years from the date of issue).

• Since we are reserving the cabin exclusively for you, a refund is unfortunately not possible. There is no statutory right of withdrawal for reservations with a fixed date.

Please arrive on time: The appointment ends at the booked time; unfortunately, we cannot add on any lateness. With NAIPO Flex, delays of up to 15 minutes are covered.

NAIPO Flex: The NAIPO Flex add-on option offers extended terms and conditions. These include: free rescheduling or cancellation up to 2 hours before the appointment (refund as a voucher in case of cancellation), lateness protection up to 15 minutes (the time will be added if possible, otherwise credited), one free rescheduling in case of short-notice illness, transferring the appointment to another person, and changing the duration or number of participants, provided a suitable appointment is available (price difference will be charged). The Flex option applies per booking; please send any changes in advance to relax@naipo.de or via WhatsApp. The services displayed at the time of purchase of the Flex option are binding.

11. Booking for third parties

If you are making a reservation for friends, family, or B2B partners, please inform them of our terms of use. The person making the booking is responsible for the appropriate behavior of their guests.

12. No availability guarantee

There is no entitlement to the continuous availability of the lounge, individual functional areas, or specific equipment (e.g., a particular model of massage chair). No refunds will be issued in the event of technical malfunctions or short-term restrictions. In such cases, we will, at our discretion, either rebook or issue a voucher.

13. Force majeure & technical failures

In cases of force majeure, official orders, or technical defects, no refund will be issued. At our discretion, we will either rebook or issue a voucher.

14. Data protection & video surveillance

The reception area is under video surveillance for your and our safety. Sensor data from the chairs (e.g., shoulder height measurement) is processed locally in the hardware only for the duration of your test and is not stored.

15. Language & Translations

The German version of these terms of use is legally binding. Translations are provided for clarity; in case of discrepancies, the German text prevails.

16. Priority of the written version

Only the version of these terms of use published here is valid. Verbal agreements or promises, including those made by staff, are non-binding.

17. Consumer dispute resolution (Section 36 VSBG)

Alsterwell GmbH is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

18. Jurisdiction & Severability Clause

German law applies. The place of jurisdiction is Hamburg. Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.

Important note:

We wish you a relaxing product experience! By making a reservation, you acknowledge these terms and conditions.