Fast, transparent service for NAIPO massage chair and massagersOur technical team in Hamburg will analyze your issue and find the quickest solution—often by replacing parts, otherwise in our workshop.
You send us the information. Our technicians will investigate the possible causes based on your description, photos, and videos.
If the problem is obvious and easy to fix, we'll send you a replacement part with instructions. If you wish, we can guide you through the steps over the phone.
For more complex cases, we outsource the repair to our logistics partner. The chair/device is then sent to our warehouse in Hamburg for inspection and repair.
After successful repair, we will return your product and document the work carried out.
Material and manufacturing defects will be remedied in accordance with the statutory warranty. For NAIPO chairs and appliances, the warranty generally applies 24 months from the date of purchase.
We organize transportation and labor within this framework. Consumable or wear parts are excluded.
After the diagnosis, we create a transparent cost estimate (spare part(s), labor, transport).
You are free to decide whether the repair should be carried out.
SKU/model, purchase date/order number, detailed description of the problem, photos/video, address & callback number.
Some topics (e.g. cover, remote control, wheels, plug) can be solved with a Spare part and instructions. Electrical/mechanical interventions should only be carried out by our service department.
We will reorder the part immediately. If the entire process takes longer than 30 days, we will provide a replacement.
No. We commission our logistics partner and coordinate the delivery time frame with you.
Per email to service@naipo.dePlease add Video/Photos and the SKU at.
Note: This page describes our standard process. The following additional terms apply: Terms and Conditions and – for lounge appointments – the Terms & Conditions.
1. Send us a detailed description and a video of the problem to service@naipo.de
2. Based on the information provided, our technicians will first determine the possible causes.
2.1 If the problem can be solved very easily by replacing a small part, then we will ship the part directly and send you instructions.
2.2 If the problem is more complicated, we will use our logistics partner to bring the chair to our warehouse in Hamburg for further checking and repair.
Usually the repairing time is 10-15 working days.
Occasionally, repairs may take longer because we do not have specific parts in stock.
In this case, if the repairing time is more than 30 days, we will send a replacement to the customer directly.
Featured collection
2 colors available
3 colors available
3 colors available
3 colors available
3 colors available
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