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They regularly have attractive offers there. It's worth checking out.
Why NAIPO
- Market leader in Europe · Presence at 20+ locations Featured in Forbes & Business Insider
- Award-winning design Red Dot, iF Design, Plus X Award
- Fast EU delivery In 3–7 working days
- 14-day satisfaction guarantee Return in original condition (including box)
Why choose NAIPO®?
NAIPO applies as one of the leading providers in the field of "at-home massagers".
Forbes on NAIPO:
Since the development of the first products in Hamburg and Shenzhen, the steadily growing range is now offered in more than 25+ countries worldwide.
In 2020 we opened the first showroom in Hamburg's Hafencity.
Our products have been available at 2021+ locations since 20.
Our Vision
"Making the benefits of a daily massage accessible to anyone, anytime, anywhere. "
With our innovative developments, we want to make the advantages of massages accessible to everyone, regardless of time and place.
Mission
We focus on the methods of traditional and contemporary massage therapy, which we implement in our products using the latest technology.
It also plays a Commitment to the environment an important role. That is why we always try to offset our CO2 emissions.
This will be done with "Blue Planet Certificate" implemented by Naturefund.
NAIPO is known from among others
- Grammy Awards
- Business Insider
- Frankfurter Allgemeine
- Woman's Health
- RTL
- Rolling Stone Magazine
Address: Am Grasbrookpark 1, 20457 Hamburg
How to reach our customer service: service@naipo.de
Telephone number: +49 (0) 40 57199390 /
49 + (0) 40 88369018
NAIPO is a brand of Alsterwell GmbH
VAT ID No.: DE354576441 registered in the commercial register of the Hamburg District Court
commercial register number HRB 175774
Shipping and Returns
Any Questions? We're here to help! Just contact us at service@naipo.de or call us at +49 040 57199390 (Mon-Fri, 11:00 a.m. - 17:00 p.m.).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer you various convenient payment options so that you can complete your order easily:
- Bank transfer in advance (advance payment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (Instalment purchase, immediate payment, purchase on account)
- iDeal
- SplitIt (Instalment purchase via credit card without interest) "Monthly credit card payments. Without interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
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Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping is calculated at checkout and depends on the model and delivery location.
📍 Switzerland:
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Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for premium delivery will be calculated at checkout. It depends on the model and delivery location. Customs clearance may delay delivery time by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
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Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price is calculated at checkout and depends on the model and delivery location.
📍 EU countries:
-
Standard curbside delivery (4-15 days delivery time): €99 - €299*
*The final price for Premium Delivery is calculated at checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard Delivery
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from €6.99
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: € 7.99
- Delivery time: 3-7 days
Please note that delivery times are subject to change. For further questions please do not hesitate to contact us!
🌱 Incl. climate protection contribution
WHAT MEANS INCL. CLIMATE PROTECTION CONTRIBUTION?
We at NAIPO strive to make a contribution to climate protection as follows, without incurring any extra costs for our customers:
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No unnecessary packaging waste and still optimally protected products: Almost all orders are shipped without unnecessary outer box, as we use extra strong packaging material for all items.
The products are thus adequately protected and large amounts of extra packaging can be saved. -
Planting trees: We at NAIPO continue to make a voluntary contribution to climate protection in the form of the "Blue Planet Certificate". The Blue Planet Certificate is part of Naturefund.
Naturefund buys land for nature to preserve habitat for diversity of species. In the course of climate change, Naturefund is increasingly buying and reforesting forests.
Naturefund's climate protection projects have received several awards and are supported by the Federal Ministry for Economic Cooperation and Development and the German Environmental Aid.
With the Blue Planet Certificate we commit ourselves to support climate projects.
These include, for example, the afforestation of the Andes in Bolivia or the afforestation of the Green Climate Bridge in Costa Rica.
We pay a monthly fee for this.
In this way, each order is covered proportionately.
In addition, our number of planted trees increases monthly, which means that the CO2 balance improves overall every month.
More info about the Blue Planet Certificate: click here
Get 15% discount
More relaxation for you and your friends/family: Refer a person of your choice and you and your friend will receive a 15% discount for each successful referral.
Click here for more information.
Massage chairs excluded. This function is only available in Germany.
Enter a preferred location below to try out NAIPO massage chairs. Even if not every model is available everywhere, each chair shows you the special quality of our brand that sets us apart from others. We recommend booking by phone for each location.
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NAIPO is known from
Ideal for shoulders, neck and back
- "Exactly right" - like tailor-made - The arm straps of the oCuddle are adjustable and can be adapted to different body shapes
- Extensive massage & infrared heat: 2 four-knot massage heads rotate bidirectionally with 3x adjustable
- Speed level The 2-stage "FocalHeat" heat technology can be switched on as required and support the massage.
- Skin-friendly and easy to clean -Soft, breathable fabric reduces friction and is removable. The PremiumLeatherette can be kept clean with a simple cloth
- Maximum comfort & that everywhere - With just 1.36kg & the included carrying bag, you can take the oCuddle with you everywhere
Now with NAIPO Bundles up to 20% save:

NAIPO® Audio Experience.
Bonus: relaxation for the head.
The ideal extension for every NAIPO® product.
Relaxed sounds and music.
Developed in cooperation with German producers.
Available on all streaming platforms like Spotify® and Apple Music®.
Also available as an exclusive download with high-end quality.
NAIPO is the most rated massage technology brand in Europe () on Google Trusted Shops and Trustpilot. Real feedback shows what quality means.
ExperienceCustomer questions and answers
Ask a question-
Hello, I would like to ask what are the differences between the OCUDDLE-C1 and the MGS-150DC?
Dear customer,
the oCuddle-C1 is a newer and higher quality model.
Sincerely yours,
Must buy support -
Do you deliver to the UK? If so would the oCuddle-C1 have a UK plug?
Dear customer,
Unfortunately we currently can only sell Massage Chair models in the UK. This device comes with a standard EU plug.
Best Regards,
Must buy support -
How is the gray OCUDDLE-C1 different from the black MGS-150DC? And is the max. achievable length longer here than that of the black MGS-150DC? Is the maximum temperature the same for both?
Hello Ms. Gencheva,
The neck massage devices are hardly different. You have an overview of the products:
MGS-150DC* oCuddle-C1 warmth x x Shiatsu kneading x x speed 3 levels 3 levels adjustable massage direction Clockwise / counterclockwise Clockwise / counterclockwise Cars x x Hole body x x Bag no X adjustable arm straps no x Watt 30 watts 30 watts Washable cover no ja Material reference artificial leather artificial leather Hours 20 min 20 min Electricity ja ja Battery no no -
Hello, how does it work with the electricity? Does it always have to be connected to the cable or is there also a battery? Or how should you use it in the car?
This article does not have a battery and is operated via a power supply unit. An adapter is included for the car.
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How warm do the individual heating levels get?
Up to 40 ° C
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Hello, I have a question. It says this model is used. Is this massager damaged? Or is there something wrong with the device? Thanks in advance. Vera Meyer.....
Dear Ms. Meyer,
I would like to explain the situation to you:
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90% Our massage chairs are returns from customers who have exercised their right of withdrawal. Most of these chairs have only been tried out once, and the packaging is often damaged.
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60% The massage chairs come from our own lounge or from trade fairs.
With kind regards,
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Hello, I have the NAO neck massager with the straps and three functions: heat on, off and change. The cover is crumbling and you can't use it anymore. Do you have a replacement cover for it?
Unfortunately we don't have any more changes. But you are welcome to support@mustbuy.eu write a message. If your product is within the warranty period, we can send you a different model.




