NAIPO back massager, Shiatsu, heat function, massager, EU plug
Used by professionals
Professional athletes trust NAIPO
These athletes use NAIPO for recovery.
Marcell Jansen
Former German national football player with 45 international appearances, participant in World and European Championships, later president of Hamburger SV.
Christian Eckerlin
A former professional footballer and now one of Germany's most famous MMA fighters. He stands for discipline, perseverance, and focus.
Marius wolf
German international, under contract with FC Augsburg since 2024. Impresses with dynamism, versatility and tireless commitment.
Freddy Kiwitt
Professional boxer and former WBO European champion in the welterweight division, known for his technically skilled fighting style.
They regularly have attractive offers there. It's worth checking out.
Why NAIPO
- Market leader in Europe · Presence at 20+ locations Featured in Forbes & Business Insider
- Award-winning design Red Dot, iF Design, Plus X Award
- Fast EU delivery In 3–7 working days
- 14-day satisfaction guarantee Return in original condition (including box)
- Manufacturer: Alsterwell GmbH
- Address: Oberstrasse 134, 20149 Hamburg, Germany
- Email: service@naipo.de
Warning and safety information can be found in the enclosed operating instructions and in the "Manufacturer's Information & Warnings" section in the footer.
Why choose NAIPO®?
NAIPO applies as one of the leading providers in the field of "at-home massagers".
Forbes on NAIPO:
Since the development of the first products in Hamburg and Shenzhen, the steadily growing range is now offered in more than 25+ countries worldwide.
In 2020 we opened the first showroom in Hamburg's Hafencity.
Our products have been available at 2021+ locations since 20.
Our Vision
"Making the benefits of a daily massage accessible to anyone, anytime, anywhere. "
With our innovative developments, we want to make the advantages of massages accessible to everyone, regardless of time and place.
Mission
We focus on the methods of traditional and contemporary massage therapy, which we implement in our products using the latest technology.
It also plays a Commitment to the environment an important role. That is why we always try to offset our CO2 emissions.
This will be done with "Blue Planet Certificate" implemented by Naturefund.
NAIPO is known from among others
- Grammy Awards
- Business Insider
- Frankfurter Allgemeine
- Woman's Health
- RTL
- Rolling Stone Magazine
Address: Am Grasbrookpark 1, 20457 Hamburg
How to reach our customer service: service@naipo.de
Telephone number: +49 (0) 40 57199390 /
49 + (0) 40 88369018
NAIPO is a brand of Alsterwell GmbH
VAT ID No.: DE354576441 registered in the commercial register of the Hamburg District Court
commercial register number HRB 175774
Shipping and Returns
Any Questions? We're here to help! Just contact us at service@naipo.de or call us at +49 040 57199390 (Mon-Fri, 11:00 a.m. - 17:00 p.m.).
Your shipping costs and delivery times:
Payment options at NAIPO:
We offer you various convenient payment options so that you can complete your order easily:
- Bank transfer in advance (advance payment)
- Credit card (VISA / Maestro / Mastercard / Amex)
- PayPal
- Google Pay
- PayPal Express
- Klarna (Instalment purchase, immediate payment, purchase on account)
- iDeal
- SplitIt (Instalment purchase via credit card without interest) "Monthly credit card payments. Without interest/fees*"
Shipping costs and delivery times for massage chairs:
📍 Germany:
- Standard curbside delivery (4-7 days delivery time) = Free
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €99 - €499*
*The final price for premium shipping is calculated at checkout and depends on the model and delivery location.
📍 Switzerland:
-
Standard curbside delivery (2-3 weeks delivery time*): €99 - €299*
*The final price for premium delivery will be calculated at checkout. It depends on the model and delivery location. Customs clearance may delay delivery time by one week.
📍 Belgium, Luxembourg, Netherlands:
- Standard curbside delivery (4-15 days delivery time): €99 - €199*
-
Premium shipping to the place of use including assembly service (4-15 days delivery time): €199 - €499*
*The final delivery price is calculated at checkout and depends on the model and delivery location.
📍 EU countries:
-
Standard curbside delivery (4-15 days delivery time): €99 - €299*
*The final price for Premium Delivery is calculated at checkout and depends on the model and delivery location.
For small massage devices
📍 Germany
- Standard Delivery
- Cost: Free
- Delivery time: 2-5 days
📍 EU countries
- Costs: from €6.99
- Delivery time: 3-7 days
For "FRIENDS OF NAIPO" products
📍 Germany, France, Italy, Spain, Denmark, Netherlands, Sweden
- Cost: € 7.99
- Delivery time: 3-7 days
Please note that delivery times are subject to change. For further questions please do not hesitate to contact us!
🌱 Incl. climate protection contribution
WHAT MEANS INCL. CLIMATE PROTECTION CONTRIBUTION?
We at NAIPO strive to make a contribution to climate protection as follows, without incurring any extra costs for our customers:
-
No unnecessary packaging waste and still optimally protected products: Almost all orders are shipped without unnecessary outer box, as we use extra strong packaging material for all items.
The products are thus adequately protected and large amounts of extra packaging can be saved. -
Planting trees: We at NAIPO continue to make a voluntary contribution to climate protection in the form of the "Blue Planet Certificate". The Blue Planet Certificate is part of Naturefund.
Naturefund buys land for nature to preserve habitat for diversity of species. In the course of climate change, Naturefund is increasingly buying and reforesting forests.
Naturefund's climate protection projects have received several awards and are supported by the Federal Ministry for Economic Cooperation and Development and the German Environmental Aid.
With the Blue Planet Certificate we commit ourselves to support climate projects.
These include, for example, the afforestation of the Andes in Bolivia or the afforestation of the Green Climate Bridge in Costa Rica.
We pay a monthly fee for this.
In this way, each order is covered proportionately.
In addition, our number of planted trees increases monthly, which means that the CO2 balance improves overall every month.
More info about the Blue Planet Certificate: click here
Enter a preferred location below to try out NAIPO massage chairs. Even if not every model is available everywhere, each chair shows you the special quality of our brand that sets us apart from others. We recommend booking by phone for each location.
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Featured in
- Your personal massage at the push of a button - 8x 3D massage rotators imitate the massage experience of a real masseur
- deep relaxation - Shiatsu massage with Right & left rotation
- Suitable for almost all seats - The subtle design fits 98% of all seats
- Soothing warmth - Optionally, you can activate the heat function, which can help relieve tension
NAIPO® Audio Experience.
Bonus: relaxation for the head.
The ideal extension for every NAIPO® product.
Relaxed sounds and music.
Developed in cooperation with German producers.
Available on all streaming platforms like Spotify® and Apple Music®.
Also available as an exclusive download with high-end quality.
NAIPO is the highest-rated brand of massage chairs in Europe () on Google and Trustpilot. Real feedback shows what quality means.
ExperienceFAQs (11)
Ask a question
A massage cushion brings the massage experience to an existing chair or armchair—compact, portable, and significantly cheaper. A massage chair, on the other hand, offers a more intensive massage with rollers, automatic programs, and a reclining function. An overview of NAIPO massage chairs is available here. here — Test seating is possible at many locations: View all locations.
As a guideline, short, regular sessions of about 10 to 20 minutes have proven effective—many NAIPO devices switch off automatically via a timer. Listen to your body, take breaks between sessions, and follow the instructions in the user manual.
No — this is a wellness device for relaxation. Regular massages can help loosen tension and reduce stress, but they do not replace diagnosis or therapy. In case of acute symptoms, during pregnancy, or with pre-existing conditions (e.g., pacemaker, thrombosis), please consult a doctor before use.
Before cleaning, switch off the appliance and unplug it, then wipe it with a slightly damp, soft cloth and allow it to dry. Do not use harsh cleaners or solvents and do not immerse the appliance in water – this will keep the cover looking beautiful for a long time.
All NAIPO products come with a 2-year warranty — quick and easy service via NAIPO customer service: service@naipo.de. Selected products also offer an optional extended warranty with NAIPO Protect. Details are available on the [website/page/etc.]. Warranty page.
Significantly less than many people think: During a massage, modern models typically consume between 100 and 200 watts, and only a few watts in standby mode. With 30 minutes of daily use, this is roughly equivalent to the energy consumption of a television—a few euros per month.
Modern NAIPO recliners operate quietly — watching television or having conversations is easily possible at the same time. The only audible sounds are the massage rollers and the inflation of the air chambers, comparable to a quiet fan.
You can find the exact dimensions (including the dimensions in the lying position) at the top of this product page. The narrowest doorway along the delivery route is important. Our NAIPO logistics team will deliver to your room upon request and assemble it professionally. More about delivery & assembly.
Wipe regularly with a soft, slightly damp cloth; use a mild cleaner for stubborn areas. Avoid harsh chemicals, alcohol, and prolonged direct sunlight—then the cover will remain beautiful for many years.
If you have a pacemaker, are pregnant, have an acute injury, or are suffering from a serious illness, please seek medical advice before use. All safety instructions can be found at the bottom of this page — a massage chair is not a substitute for medical treatment.
Yes — in the NAIPO showroom in Hamburg's HafenCity and at many partner locations in the DACH region. View all locations and simply drop by or book an appointment.
Marcell Jansen is a former German national football player, played 45 international matches, participated in World and European Championships and was also president of Hamburger SV.
Marius Wolf is a German professional footballer, multiple DFB Cup winner, former player of Borussia Dortmund and member of the DFB national team.
Freddy Kiwitt is a professional boxer and former WBO European Welterweight Champion. He is known for his technically skilled fighting style and international experience in the ring.
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Why NAIPO?
Trust is everything in a purchase like this. Here you can see transparently how NAIPO is rated on independent platforms and what stands behind the brand.
- Try out seating at over 40 locations
- In-house technicians for assembly & repair
- NAIPO's own logistics & Kühne+Nagel
- Plus X Award 2025 “Best Brand of the Year”
- German Brand Award 2026 (Innovation, Brand Creation)
All ratings are from external review platforms — the links lead directly to the respective source. The verification of the ratings' authenticity is the responsibility of the respective platform. Last updated: July 2026