how many watts does the device have?

The energy consumption is 120W.

What about the guarantee for the armchair?

The guarantee period is 2 years

Is the backrest adjustable? is a body scan function available?

The backrest can be adjusted to any position. There is also a body scan function.

Je n'arrives pas à savoir si le rail de massage descend bien jusqu'aux haut des jambes ?

Bonjour, le rail de massage descend bien jusqu'aux haut des jambes. cordial element

Is it possible to buy in installments?

Hello! We offer installment purchase with Klarna and SplitIt. The installment purchase with Splitit is interest-free, you need a credit card. (as of February 2.02.2023nd, XNUMX)

Is the fabric leather?

Dear customer,

Thank you for your request. The fabric is made of high quality faux leather.

Sincerely yours,

Must buy support

La function scan est elle couplée au program automatique

Yes

Hello, is the cover made of real leather or imitation leather?

Hello dear customer ,
 
The cover is made of imitation leather.

Hello, the Naipo A350 also has a heating function and a reclining function. Many thanks for the feedback. Best regards, Edwin Dopfer

Hello Mr. Dopfler,  

No, the massage chair does not have a heating function. The armchair has a warming function in the hip area. You can do that with the remote control.

Yours sincerely,

 Your mustbuy support team

Up to what height can the armchair be used without restriction?

Hello Matthias ,

 The massage chair is suitable for heights of 150cm - 190cm.

Yours sincerely,
Your mustbuy support team

Up to how many kilograms usable?

Hello dear customer,

The maximum carrying weight is up to 120 kg for the massage chair.

  Yours sincerely,

   Your mustbuy support team

How to pay on account?

Hello Mr Sitter,


You can pay the bill with Visa, Master, Klara, Paypal. You can find more payments on our website NAPIO.de at the bottom on the right-hand side,
 

Yours sincerely,

Your mustbuy support team

What is the smallest height for the massage to be effective

The armchair is suitable for body heights of 1,50m to 1,95m.

do you ship to USA

No, we are only selling in Europe.

does the chair have wheels in the back? to make him crazy too.

The armchair has wheels at the bottom at the back. 2 people are required to move the massage chair.

Up to what height is the armchair suitable?

The massage chair is suitable up to a height of 190 cm.

Dear Sir or Madam, We live in Austria near Vienna. How is it possible to get a massage chair delivered? We chose a Naipo A 350 in brown. Thank you for your reply. Warm greetings from the Balic family

Yes, delivery costs €79, but only up to the curb.

How loud is the massage chair? I tested several in the furniture store and some were too loud for me.

The armchair is rather quiet compared to other models

You can also sit in the armchair like this, i.e. when the massage function is not working. Just as a comfortable TV chair? Or is he really uncomfortable then?

Of course, you can also use the armchair as a comfortable armchair without the massage function.

How close to the wall can the 350 be set up?

The MGC-A350 should be set up at least 40cm away from a wall at the front and back if you want to use the different reclining positions without restriction. The minimum distance to the side is 5cm.

Can you change the color? For example in all black or not?

The MGC-A350 is also available in black. Please note that once the order has been placed, it is unfortunately no longer possible to change order details.

Do you also deliver the armchair to Austria?

We deliver our articles to all member states of the EU and to England.

What does "this massage chair needs assembly" mean? What skills, tools, experience, etc. do you need for this?

Most of the armchair is delivered already assembled. The last steps can be completed in under 10 minutes using our assembly videos on YouTube. No previous knowledge or specialist knowledge is required.

How heavy is the armchair?

The armchair has an unpacked weight of 88kg and weighs 108kg in the box.

Is it possible to order from you on account? I would have no other option because I am buying the armchair for a client and our accounting department does not allow it any other way.

You can find available payment methods on the offer page. Including, for example, an invoice with Klarna.

Does the chair have a weight limit? Are over 150kg allowed?

The massage chair A-350 may only be loaded up to 150 kg.

What is the maximum height of the Naipo A350 armchair? Thanks very much

The massage chair is officially suitable for body sizes 150cm - 190cm.

But there are also customers who are taller and who like the model. 

The limiting factor is particularly the foot part. 

For taller people we recommend the Model P (A350) without footrest.

Basically, we recommend testing NAIPO armchairs beforehand if possible - it is a very individual matter when it comes to how you feel.

With 25+ test locations in Germany, we offer by far the most testing options in the whole of Germany, but also Europe as a whole. 

Is it possible to pay in installments? For example, € 1999 € 200 per month

From April 19.04.2021, XNUMX, it is now also possible to purchase in installments. If you are interested in purchase in installments, please send us a short message with your name, delivery address, phone number, SKU and quantity to m.seelos@mustbuy.eu

Does the chair have a body scan function? Or do the height settings have to be made manually?

The device has a body scan function. You can also make manual adjustments yourself using the remote control. 

Hello, is there any place to test the armchairs? Living in the Ostallgäu. Kind regards

You can test Naipo items at the following locations: Click here

Is it possible to control the naipo chair with a mobile phone?

The Model P A350 massage chair allows for a Bluetooth connection, which allows music and other audio content to be played.

Up to how many kilos of body weight is the Shiatsu 3D Premium massage chair designed?

The maximum carrying weight is up to 120kg.

Bonjour pourquoi the new tariff of 2262 euros repasse à 2459 euros in the panier

Bonjour, The difference is with or without repose-pieds

How do I connect my a350 armchair to the iPhone via bluetooth? Best regards,

Hello dear Naipo team, I would really like to buy an MGC-A350B without a footrest, including delivery and assembly. The planned location is our hobby cellar, but unfortunately the stairs there are not the required 100cm wide all around but are unfortunately only about 85cm wide at the narrowest point - otherwise the 100cm is fine. Is there anything that can be done or is there no chance if the 100cm cannot be achieved consistently? Very dear thanks

you

optimize this product answer: Hello, 2024 partner locations are actually planned for Switzerland in 2. However, if you would like to test the massage chair as soon as possible, we recommend - despite the distance - a visit to us in Hamburg. Theoretically, this can be ideally combined with a stay in the unique NAIPO Relax Lounge. You can also combine your stay with a city trip, as the Elbphilharmonie and many other Hamburg landmarks are all within walking distance. In fact, many customers from abroad take advantage of exactly this combination and come to visit us in Hamburg. 

 

you

Hello, thank you very much for your interest. Unfortunately, after consulting with our in-house logistics team, we discovered that these special requirements do not enable correct delivery. Ideally, you have a separate entrance available. 

 

Hello Naipo team, it depends on the massage chair. Sometimes there are 3 options: Nue 90%: Very good 60%: Good What do you mean by that? This point is unclear, for example: how long has it been used (I mean both options)? What is the condition in detail?

Hi 

Depending on stock, we also offer refurbished NAIPO armchairs.

These variants have been serviced by our specialist staff, thoroughly tested and are fully functional.

Both variants are no longer in their original packaging.

Very good 90%: This variant is almost like new.

This means that customers purchased the massage chair within our 30-day right of withdrawal and immediately requested a return. The armchair is completely functional and has no scratches.

Good 60%: This variant may have a scratch.

This means that customers have purchased the massage chair within our 30-day cancellation policy and have also requested a return. 

Unfortunately, the massage chair suffered a scratch during the return. This may have happened during collection. For example, the chair hit a wall. 

Nevertheless, the scratches on this variant are only visible upon closer inspection. The function is not affected. 

Does this chair also include a coin slot?

Dear customer,

Unfortunately, the A350 model does not have a coin slot function. We currently only have the coin system in the following model. Thank you.

https://www.naipo.de/products/massagesessel-mgc-m15

Thank you very much

Is an assembly service possible?

Hi 

As of September 2023:

Yes! In Hamburg and +200km the assembly service is included. 

All other locations will follow soon.

BG

Can the material be wiped disinfected?

Dear Customer, 

Thank you very much for your interest in our products. 

Is delivery also possible on Saturdays? Best regards

Dear Customer,

Thank you for your interest in our products. In principle, it is possible after consultation with one of our forwarding services. Contact will be made after purchase.

With kind regards,
Your Naipo customer service

Where can I try the armchair and can I lower the headboard than the footboard?

Dear Customer, 

Thank you very much for your interest in our products. Here is the link to our location partner:  https://www.naipo.de/pages/store-locator . Unfortunately, it is not possible to incline the headboard lower than the footboard.

With kind regards,
Your Naipo customer service

Is it possible to make a reservation for a 60% armchair?

Hello, a reservation is generally not offered for refurbished models, as these are always checked thoroughly and take different amounts of time. 

But you can request an offer by sending this email: pr@mustbuy.eu

Otherwise, we recommend the installment payment option through our partner Splitit.

How is possible installment buy buy massage chair?

Hi 

either with Klarna or Splitit. Both options are displayed in the order history.

Good day. Can the neck area also be massaged?

Hello, the massage chair offers a full body massage.

Hi! Can switch to Russian in the settings? Thanks!

Hello, unfortunately this is not possible.

Unfortunately, the specified installation size deviates from the description and drawing by 20 cm, which is correct 130 cm or 150 cm in length?

Dear Ladies and Gentlemen, 

The dimensions of the A350 massage chair are:
Size (standing position): 150*76*113 cm
Size (lying position) : 174*76*71 cm

With kind regards,
Your Naipo team

La web anuncia un price offer de 1799€ para sillín masaje a350 pero al seleccionar asiento sale el price de 2489. Como se aplica el price reduced

Hello, esta offer es valida para una VARIANT del sillón de masaje. Select the variant attached on the page of the product. 

Sincerely, 
Eberst

Are there showrooms or furniture stores where I can try out the armchair?

You can find our showrooms nationwide here: 
https://www.naipo.de/collections/showrooms

and there you can try our massage chairs.

How likely is it that after five or ten years of daily use, for example, something breaks and needs to be repaired? Do you have to have the chair delivered for repairs or does a technician come by? How much does a repair cost on average? Thanks

Dear customer,

Thank you for your request. Unfortunately, we do not have exact statistics at the moment. However, experience has shown that the percentage is extraordinarily low. A defect or damage within 5-10 years is therefore unlikely.

However, if your device is defective or damaged, please contact our customer service. We will first try to solve the problem in consultation with the manufacturer. If necessary, we can arrange collection and return the affected item to one of our warehouses for repair.

Repairs are free of charge within your warranty period. Outside of your warranty period, the costs depend on the type and nature of the defect or damage that has occurred.

Sincerely yours,

Must buy support

Can you try it somewhere? In a shopping center for example

Yes, you can test Naipo massage chairs at various locations in Germany. Use this link: https://www.naipo.de/pages/store-locator

Bonjour Serait-il possible de payer en plusieurs fois

Dear customer,

unfortunately the payment method "Installment purchase for massage chairs with Easycredit" is no longer available.

Best Regards,

Must buy support

Bonjour, Est-ce qu'il est possible m'envoyer un devis s'il vous plaît ? Also, is it an EHPAD public, is it possible to pay by administrative mandate and not directly on the site? Je vous remercie. Bien cordialement Vincent Werbrouck

Dear customer,

please direct business inquires to m.seelos@mustbuy.eu

Best Regards,

Must buy support

Ciao, vorrei prendere la poltrona Ma si potrebbe fare un finanziario?

Dear customer,

Unfortunately this payment method is currently not supported.

Best Regards,

Must buy support

Could you let me know the material of this massage chair? And do you ship to Switzerland?

Dear customer,

the product is comprised of high quality synthetic leather. We also ship to Switzerland. You can see all relevant shipping information on the offer page.

Best Regards,

Must buy support